lol well if im a pain untill they pick up and tbh they can be alil bit thick bout their cables :/
Audio Affair Complaint
I'm one of the growing numbers of people that have had a problem with Audio Affair, I bought some Audio engine A5+ speakers from their website which were listed in stock, turns out they wern't, so i waiting for them to arrive, once i found out i cancelled the order and ordered a pair listed as in stock on ebay via 'hifi hereo's" which turns out is an outlet for audio affair and they were also not in stock despite being listed as such! I should have gone with Bartlets Hifi like I did with my A2's. Also had a problem getting the stands from audio affair, they forgot to post them with the speakers, then again when i called they didnt post them as promised. I would advice caution when using audio affair.
I was VERY ALARMED finding this post earlier today as AUDIO AFFAIR is one of the sites I am monitoring in order to buy audio products.
Unfortunately, as I live in Cyprus, I do not have a lot of options when it comes to audio products, let alone auditioning them. That is why I find such forums quite helpful.... I know that 99.9% of you would say to hear everything before buing unfortunately this is not often the case...
As I am planning in buing a new HIFI system (speakers, amp, pre, stramer etc) I would like to know from all of youfrom your experience which ONLINE sites we can trust and which (if you know) post internationnaly.....
If you do not want to post here please PM to provide you with my email.....
Any suggestions will be welcomed...
There is no private messaging on this forum.
No signature worth mentioning...
I ordered some Atacama HMS1.1 stands from Audio Affair in November, they delivered exactly on the day they said and informed me by email every step of the way. Just so you know, although others have had problems which are well documented here, they are clearly a genuine business and I had no complaints at all.
If your question is "What is your experience of online hifi stores and which ones ship internationally?", then that is a different thread and you should start one accordingly. Hardly seems fair that this Audio Affair thread gets flagged up when you have never had any dealings with them.
Willn do so.. Thanks..
I just wanted to grab the attention to a specific audience(online customers)...
Audio Affair are still behaving this way into 2013.
Ordered three Onkyo HiFi separates and Q Acoustics Speakers for my new place on 28th January, was told I'd get info in an email and they expected stock in next week despite the website saying it was available.
As you might have guessed, no email, and no info provided, yet AA had taken the deposit for my hifi which my partner and I decided to buy on finance given the price and our own expenses at this time of year.
Multiple phonecalls to the 0844 number later, and I am simply being fobbed off with promises of callbacks and excuses about Onkyo products being delayed, which would have been fine had the info be provided in a timely manner and some effort had been made to keep me informed. But no, every little (wrong) piece of info I got from AA had to be coerced out of thier dim staff.
Eventually they could sense I was ready to jack it in and offered free speaker cable to make up for the delay, and after escalating to a manager, I was eventually promised that delivery would be organized for a part-shipping of my order on Monday (minus the tuner which was nowhere to be found) for delivery on Tuesday. Tuesday came and went with no delivery, and again, they had failed to complete even the most basic of requests even after a manager had intervened. Yet another apology was offered (admin error, this time), with the best they could doing being promising to deliver it Wednesday (today). I asked for it to be couriered for evening deliver but this was refused, apparently as it was unacceptable for me to expect Audio Affair to pay out of thier own pocket for thier own mistakes.
After an animated debate about this, again at my own expense, we were eventually offered 'up to £80' of store credit - the slap in the face is that they apparently couldn't find any movement in the 'great price' were were offered originally, and the store credit offered was taken out of the discount they had since offered against the items I originally ordered. therefore I could have cancelled, re-ordered and got the discount anyway? laughable, really.
The conclusion is I did not get my hifi, AA didn't get my business and I ended up with £30 extra on my mobile phone bill trying to sort it out.
I detailed the problem in an email to the manager concerned and Alex, the owner, and this has also been ignored. Disgraceful customer service is what led us to cancel, rather than the delay, and we have already specced it up on another online retailer site for cheaper.
Could not recommend Audio Affair if they were the last online retailer on the planet. I'd rather buy blind off eBay that put myself through thier frankly garbage customer experience again.
Audio affair is the worst rubbish out there. I wouldn't dare to buy anything from them after this. See the attached conversation. After 20 days i still have no clue where My delivery is. And Audio Affair keeps bull****ing me. Audio Affair sucks!
25/2/2013 Audio Affair:
Good dayThank you for you recent order with us, sometimes when our customers pay via Credit or Debit card from abroad the system we use is unable to check the address provided. In instances such as this procedure states that we require further identification from you in order to ascertain that the goods are going to the correct person.
I will need a photograph/scan of a photo identification and a photograph/scan of utility bill with your name and the billing address on, the one you provided with your order.I trust you understand why we do this and thank you in advance for you cooperation. -
Kind regards, Richard
Sales AdvisorAudio Affair
Hello, i have attached a scan of my photo identification and a scan of a utility bill. Please let me know as soon as possible when the shipment is on its way or if i u need anything else.
26/2 Audio Affair:
Thank you for your cooperation I am pleased to say I have now cleared your order.
Kind regards,RichardSales AdvisorAudio Affair
Hello! I ordered a onkyo reciever and Focal speakers from you on sunday 24/2 with the ordernumber: xxxx I still have not recieved either the reciever and speakers or a confirmation that it has been sent.
I have spoken to Richard via mail, and he hasn't answered me if or when my delivery will reach me. See our mailconversation below. I also phoned you directly and spoke to a Rob who said he would look in to the matter and then mail me an answer not more than 2 hours after the call.
This was on friday, and i still havn't got a reply. Its now 8 days since i made the order, paid you and i still have no clue about what happend to my money or my order. Is this what you call service? Its said clearly on your webbpage that delivery took 5-7 days.
If i dont get a reply and knowledge of the whereabouts of my money or my delivery by tomorrow, i will be forced to take legal action against you. I really hope this is all a big misstake from your side and that you will contact me right away so that we could clear this matter out.
04/03/2013 Audio affair:
Apologies, your last email regarding delivery times seems to have evaded me, your goods automatically go on order when you place the order. The delivery period on item going out of the UK is usually 5-7 but can take a little longer in some instances - your Onkyo 818 arrived this morning I signed for it personally.
The Focal package is due to us Wednesday so all goods will be dispatched by the end of the week .
Sales Advisor Audio Affair
What is going on? Where is my reciever and speakers?
This is not acceptable. Its now been 17 days since i placed my order and its been 9 days since you told me that my package was on its way.
This is not ok, if you tell your costomers one thing you have to keep it.
I want to know:
1. where is my package and when will it arrive.
2. How will you compensate me for waiting this long?
13/03/2013 Audio Affair:
Apologies for the delays, it appears Onkyo sent to us a black receiver rather than a silver,If black is acceptable then I can offer you this at a very good discount,If not, I am awaiting a call back from Onkyo in order to see how quickly they can get me a silverunit,
How Much is a very good discount? And when can you have my order delivered? And dont bull**** me anymore. I need straight answers!
To me it's clear that they never had What i ordered in stock and that they have known this all along and that they been trying to win time. This is not honest.
One more time for luck...
With respect...I sympathise with your complaint, but if you're going to drag up every Audio Affair thread that ever was and copy and paste your complaint into it, I am going to ban you, pure and simple. Stop it.
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People need to know they suck.
That should be: People need to know Audio Affair sucks!
Ok ok we heard it the first time! No point in these multiple posts in different threads.
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Also please post back the eventual outcome of your case. Don't just leave with negative comments if they do manage to sort your issue to your satisfaction.
Even if they get it wright now its almost impossible to see that they would be able to make upp for me waiting for almost a month. But i will tell you the outcome...
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