35 posts / 0 new
Last post
MajorFubar's picture
Offline
Last seen: 14 hours 59 min ago
Joined: 03/03/2010 - 00:01
Posts: 3413
RE: Would you be annoyed?

Not saying SuperFi are doing this but there's loads of unscrupulous companies out there who deliberately do not update their websites quickly enough and only tell you they're out of stock after you place your order and they have your money. Had this happen several times to me with various items.  Not had to wait seven weeks though, that's out of order.

hoopsontoast's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 01/10/2011 - 13:08
Posts: 882
RE: Would you be annoyed?

iamthegruffalo wrote:

Placed order for next day delivery with superfi for Musical Fidelity M1HPAP & AKG 551's, they failed to arrive, no email to say why. I duly cotacted Superfif, to be sent a wait email. Followed up next day with seven week delivery forecast.

Amazed and annoyed, if you have no stock, just say so and I wont order!

Annoyed, order cancelled, awaiting refund.

I intend to buy elsewhere, anyone know of reliable mail order firm?

 

Did it say 'In Stock' for both Items on the website?

Did it say in your confirmation email that the order had been dispatched that day and delivery next day?

I would be annoyed if I had the confirmation of dispatch email and then taken a day off, and it not arrived.

 

Superfi are pretty good IME, I would recommend Frank Harveys (Hifix), IIRC they stock both MF and AKG.

DandyCobalt's picture
Offline
Last seen: 1 week 3 days ago
Joined: 08/10/2010 - 14:58
Posts: 1430
RE: Would you be annoyed?

I don't think I'd take the day off unless someone (human)  had said it was actually on its way, so I assume that you weren't putting your faith in a completely automated system.

I've had this problem happen a few times (website doesn't say if something is out of stock until after I've pressed the Pay button).

Always worth a phone call to someone with a warehouse inventory right in front of them.

 

wilro15's picture
Offline
Last seen: 19 hours 54 min ago
Joined: 19/01/2012 - 15:53
Posts: 319
RE: Would you be annoyed?

It happened to me several times where the website lets you buy something but then a few days later you get told they need to order it in.  Days go by before you eventually get it.

 

The only reliable site for buying stuff is Amazon.

Music: Naim ND5 XS | Naim SuperNait | Kef LS50

fr0g's picture
Offline
Last seen: 4 days 5 hours ago
Joined: 07/01/2008 - 18:38
Posts: 2934
RE: Would you be annoyed?

wilro15 wrote:

It happened to me several times where the website lets you buy something but then a few days later you get told they need to order it in.  Days go by before you eventually get it.

 

The only reliable site for buying stuff is Amazon.

 

I made a fairly big order from Amazon a month or so ago. Got the dispached message. A few days later the order was cancelled "Undeliverable" and I was refunded.

I have ordered loads before and since, so this was somewhat of a glitch...

Moral...No mail order company is 100% reliable.

BigH's picture
Offline
Last seen: 17 hours 1 min ago
Joined: 29/12/2012 - 12:31
Posts: 3518
RE: Would you be annoyed?

wilro15 wrote:

It happened to me several times where the website lets you buy something but then a few days later you get told they need to order it in.  Days go by before you eventually get it.

 

The only reliable site for buying stuff is Amazon.

 

Thats not true, plenty of other sites that are very reliable and tell you how many items are in stock before you order, also give you accurate delivery times, Amazon you don't know when they will turn up usual say between about 10 days. If not in stock there should an instant notification.

AlbaBrown's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 29/06/2012 - 14:42
Posts: 77
RE: Would you be annoyed?

 

 

Unless you don't have an actual dealer within reach (where you can actually hear the kit first - essential in my opinon!), Peter Tyson and Stone Audio seem to have a strong following.

 

 

But I still find it bizarre how so many people will order products online, for musical enjoyment, without auditioning first. Regardless of whether any publication (not just WHF!) have run a promotion, sorry review, on it.

Jonathan Evans's picture
Offline
Last seen: 3 hours 18 min ago
Joined: 07/01/2008 - 16:15
Posts: 211
RE: Would you be annoyed?

AlbaBrown wrote:

 

 I still find it bizarre how so many people will order products online, for musical enjoyment, without auditioning first. Regardless of whether any publication (not just WHF!) have run a promotion, sorry review, on it.

 

Agree on the auditioning front, Alba. We always say people should listen to kit before they buy if at all possible, and use us as a means of getting a shortlist together.

(Oh, and nice dig about our reviews. Very droll)

Managing editor, What Hi-Fi? Sound and Vision

plastic penguin's picture
Offline
Last seen: 4 hours 10 min ago
Joined: 28/04/2008 - 10:56
Posts: 16220
RE: Would you be annoyed?

Jonathan Evans wrote:

AlbaBrown wrote:

 

 I still find it bizarre how so many people will order products online, for musical enjoyment, without auditioning first. Regardless of whether any publication (not just WHF!) have run a promotion, sorry review, on it.

 

Agree on the auditioning front, Alba. We always say people should listen to kit before they buy if at all possible, and use us as a means of getting a shortlist together.

(Oh, and nice dig about our reviews. Very droll)

Lost count how many times I've banged on about either a shop or home audition on this forum. If some people are too lazy to find a local dealer, that's their problem.

Amp; CDP; Turntable; Tuner; Speakers

matt49's picture
Offline
Last seen: 1 hour 3 min ago
Joined: 07/04/2013 - 12:07
Posts: 1944
RE: Would you be annoyed?

plastic penguin wrote:

Jonathan Evans wrote:

AlbaBrown wrote:

I still find it bizarre how so many people will order products online, for musical enjoyment, without auditioning first. Regardless of whether any publication (not just WHF!) have run a promotion, sorry review, on it.

Agree on the auditioning front, Alba. We always say people should listen to kit before they buy if at all possible, and use us as a means of getting a shortlist together.

(Oh, and nice dig about our reviews. Very droll)

Lost count how many times I've banged on about either a shop or home audition on this forum. If some people are too lazy to find a local dealer, that's their problem.

In the case of headphones, it can make good sense to order online, try at home, and then return for a refund if not happy. I've done it a couple of times myself. OK, you take a small hit on the return postage, but it's probably no more than the tube fair to the local hifi dealer.

Headphones are unusual in that a large factor in the choice is physical comfort, and you really need to know what the 'phones will feel like after a couple of hours' use. It makes sense to do that in the comfort of your own home. 

:cheers:

Matt

The screen door slams, Mary's dress waves ...

plastic penguin's picture
Offline
Last seen: 4 hours 10 min ago
Joined: 28/04/2008 - 10:56
Posts: 16220
RE: Would you be annoyed?

matt49 wrote:

plastic penguin wrote:

Jonathan Evans wrote:

AlbaBrown wrote:

I still find it bizarre how so many people will order products online, for musical enjoyment, without auditioning first. Regardless of whether any publication (not just WHF!) have run a promotion, sorry review, on it.

Agree on the auditioning front, Alba. We always say people should listen to kit before they buy if at all possible, and use us as a means of getting a shortlist together.

(Oh, and nice dig about our reviews. Very droll)

Lost count how many times I've banged on about either a shop or home audition on this forum. If some people are too lazy to find a local dealer, that's their problem.

In the case of headphones, it can make good sense to order online, try at home, and then return for a refund if not happy. I've done it a couple of times myself. OK, you take a small hit on the return postage, but it's probably no more than the tube fair to the local hifi dealer.

Headphones are unusual in that a large factor in the choice is physical comfort, and you really need to know what the 'phones will feel like after a couple of hours' use. It makes sense to do that in the comfort of your own home. 

:cheers:

Matt

that is the other option of ordering online, as long as they have a returns policy. However, even more important, is to build up a good rapport with 1 or 2 dealers. Afterall headphones don't sufer from room acoustic foibles

Amp; CDP; Turntable; Tuner; Speakers

matt49's picture
Offline
Last seen: 1 hour 3 min ago
Joined: 07/04/2013 - 12:07
Posts: 1944
RE: Would you be annoyed?

plastic penguin wrote:

that is the other option of ordering online, as long as they have a returns policy. However, even more important, is to build up a good rapport with 1 or 2 dealers. Afterall headphones don't sufer from room acoustic foibles

Regardless of any returns policy, under Distance Selling regulations you still have the legal right to cancel the order up to seven days after receipt of the goods. And you only have to cancel the order within the seven day period, not actually demonstrate that you returned the goods. So you have a full week to try the headphones out at home.

Of course, some dealers do offer longer trial periods, up to a month in some cases.

I agree that building up a relationship with one or two dealers is a good idea. However, if you limit yourself to a couple of dealers, you also limit yourself to a relatively narrow range of kit.

Another advantage of trial at home is that you can order more than one pair of 'phones at the same time and do a direct comparison. I wanted to compare Hifiman and Audeze, these being the two best regarded brands of planar/electrostatic 'phones in my price range. I couldn't find a local dealer who stocked both, but I did get to try both at home at the same time.

:cheers:

Matt

The screen door slams, Mary's dress waves ...

the record spot's picture
Offline
Last seen: 2 days 20 hours ago
Joined: 13/10/2007 - 14:36
Posts: 9252
RE: Would you be annoyed?

Normally their site tells you if a Stock Enquiry applies if is limited or there's a delay over and above the two day usual.  

 

Yes it's inconvenient, but I've not had a problem buying from either Superfi or Richer Sounds and both honour the Distance Selling Regulations.  Not so with many of the online retailers who play fast and loose where it suits them. Peyer Tyson are good too.

 

 

plastic penguin's picture
Offline
Last seen: 4 hours 10 min ago
Joined: 28/04/2008 - 10:56
Posts: 16220
RE: Would you be annoyed?

matt49 wrote:

plastic penguin wrote:

that is the other option of ordering online, as long as they have a returns policy. However, even more important, is to build up a good rapport with 1 or 2 dealers. Afterall headphones don't sufer from room acoustic foibles

Regardless of any returns policy, under Distance Selling regulations you still have the legal right to cancel the order up to seven days after receipt of the goods. And you only have to cancel the order within the seven day period, not actually demonstrate that you returned the goods. So you have a full week to try the headphones out at home.

Of course, some dealers do offer longer trial periods, up to a month in some cases.

I agree that building up a relationship with one or two dealers is a good idea. However, if you limit yourself to a couple of dealers, you also limit yourself to a relatively narrow range of kit.

Another advantage of trial at home is that you can order more than one pair of 'phones at the same time and do a direct comparison. I wanted to compare Hifiman and Audeze, these being the two best regarded brands of planar/electrostatic 'phones in my price range. I couldn't find a local dealer who stocked both, but I did get to try both at home at the same time.

:cheers:

Matt

That's true. But if you receive the item and don't like it, without a returns policy, the dealer could become 'shirty'. I alway maintain safety first: Find out whether a dealer has this policy in place - and how long (14 days, 30 and so on) - then this covers most issues. At least you can exchange without worrying about dealer awkwardness. It's just a little extra insurance I like to adopt.

Then again, it's about communication: Ask the dealer if you can return it if it doesn't suit your taste/system. If they're worth their sort this should pose no problems.

I normally have two dealers + another couple of additional onesin case of any contingencies.

Amp; CDP; Turntable; Tuner; Speakers

matt49's picture
Offline
Last seen: 1 hour 3 min ago
Joined: 07/04/2013 - 12:07
Posts: 1944
RE: Would you be annoyed?

plastic penguin wrote:

That's true. But if you receive the item and don't like it, without a returns policy, the dealer could become 'shirty'. I alway maintain safety first: Find out whether a dealer has this policy in place - and how long (14 days, 30 and so on) - then this covers most issues. At least you can exchange without worrying about dealer awkwardness. It's just a little extra insurance I like to adopt.

Then again, it's about communication: Ask the dealer if you can return it if it doesn't suit your taste/system. If they're worth their sort this should pose no problems.

I normally have two dealers + another couple of additional onesin case of any contingencies.

Agreed, that's the sensible approach. Always good to talk first.

Matt

The screen door slams, Mary's dress waves ...

Pages

Log in or register to post comments