Being of satisfactory quality is not the same as 'are you satisfied with it' but I agree going back to richers is sensible and that they are likely to be helpful whatever the precise legalities of it.
I agree Ben but the particular circumstances here fit very well with the practical application of the relevant legislation.
To OP,10% handling fee is something you should not agree to and I am sure that if you are only mildly forceful Richers won't press it,
Well, if it was within spec then it would not fail the test of being of satisfactory quality. It sounds to me more likely this is a problem of using different speakers and rooms. But if an alternative replacement amp is chosen and given the nature of the problems, they really oughtn't to be charging any fee.
May be worth the OP amending the thread title to include Richer Sounds in it as I know they're on the forum from time to time and tend to respond to these types of threads very helpfully.
HiFi / A/V / Bedroom
Unless the amp. is faulty then he has no right to a refund, just because you buy an amp and you don't like the sound is not the same.
Sounds like 10% is worst case so no big deal at £24 but get them to take that off if you buy something else from them.
Just a thought, have you checked you speaker phasing, this would cause the sucked out midrange you complain of, Marantz amps normaly have a good full sounding midrange,
A most useful piece of information to share with us all. Well Richer customers anyway.
Apple Lossless - ATV3 - AVI ADM 40 or Marantz CD50SE (modded] - AVI ADM 40
also ATV3 into AVI ADM 9T [my wife's system] and Grado SR80i
As an owner of the BX2 and Yamaha AS500. I originally auditioned the Marantz PM6004 with the matching CD 6004. I personally found the PM 6004 quite detail especially in the midrange and treble department, but however the bass was very weak on the BX2. I also found it a bit on the bright side which in opinion cause fatigue when listening for the first 15 minutes. I end up taking the Yam As500 as it was warmer, with better punch and less ear fatigue. However the PM6004 has slightly more sharp and detail midrange..the snare drum and voice on some tracks were more pronounced. However I couldn’t accept the bass weak. I am now happy with the sound of the BX2 with As500. For what the BX2 cost they are good speakers to my ears.
Hope this helps you..
Yamaha CD300 > Yamaha As500 > BX2
Swap the whole lot for active speakers.
Not a hi fi guru, but amp burn in is not the issue IMO. Amp/speaker synergy also unlikely to create the scale of issue you're describing - neither component is reckoned to be lacking in the midrange. I don't see how it can be your room acoustics when you're not experiencing the same issue with the Rotel. Have you checked that you're running the speakers in phase?
Consider a couple of other things:
The Rotel is on its last legs - maybe you have got used to an unbalanced sound.
You could ask Richer to try the PM6004 alongside their demo model (maybe they would let you take the demo model home for a day - if not then in the shop). That could rule out a fault.
On a separate note, I believe you will experience a large jump in sound quality over the ipod's analogue output if you move to a proper hi fi DAC (even a budget option).
Main system: PC --> HRT Music Streamer II+ --> Naim Nait 5i --> B&W CM8
Second system: iPhone --> Denon DM39 --> Q Acoustics 2020i
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