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C.MacT.'s picture
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RE: SONOS Quality problems

That threads a year old now, so I guess the guy has moved on. I'm in the same bracket. Sonos just fails, too often. I've spoken to the friendly guys on phone, they do the same tweaking, shifting channels, but the problem remains. My ISP has checked out their side and everything is ok on the router.

Sonos just don't work.

If you submit a diagnositcs through their help menu you get a number like 3360501. If you submit another 3mins later you'll get 3360517. that tells me there are 16 diagnostic requirements in that time. 5 a minute say. 300/hr. So over 3million diagnostic requests so far, and rising, and that's only from Sonos users who go that far and use the phone help line! What percentage is that of the people having endless dropout.

Sonos just don't do what it says on the tin.

If I switch to a speaker, using apple airport, there is no dropout. there is nothing wrong with my  ISP or router. Sonos have intervened endlessly to no avail. I deduce they are nice guys but they can't fix an insufficient buffering system. They never admit this. they say they support lossless file, yet those are almost always the ones that drop.

you either go on your own experience or you drink the kool-aid.

Sorry. Sonos talks the talk only. Zero walking.

The_Lhc's picture
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RE: SONOS Quality problems

C.MacT. wrote:
If you submit a diagnositcs through their help menu you get a number like 3360501. If you submit another 3mins later you'll get 3360517. that tells me there are 16 diagnostic requirements in that time. 5 a minute say. 300/hr. So over 3million diagnostic requests so far, and rising, and that's only from Sonos users who go that far and use the phone help line! What percentage is that of the people having endless dropout.

Pretty sure you can't draw that conclusion just from diagnostic numbers. For one thing Sonos have barely sold 3 million units (if that in fact), so that would suggest everyone that's bought it has submitted at least one diagnostic, which is frankly not likely.

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Sonos just don't do what it says on the tin.

It does.

Quote:
If I switch to a speaker, using apple airport, there is no dropout. there is nothing wrong with my  ISP or router. Sonos have intervened endlessly to no avail. I deduce they are nice guys but they can't fix an insufficient buffering system. They never admit this. they say they support lossless file, yet those are almost always the ones that drop.

I use nothing but lossless files on my Sonos system, I've NEVER had a dropout. Sounds very much like wireless interference to me.

Quote:
you either go on your own experience or you drink the kool-aid.

Errr, ok.

Quote:
Sorry. Sonos talks the talk only. Zero walking.

Not in my experience.

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RE: SONOS Quality problems

Weird. We tend to get nothing but endless positive feedback about Sonos and we have a few users in the office, myself included, who rarely have any issue. 

Part of the appeal, and their success, is that there aren't many genuine alternatives that offer the same streaming services plus the integration with a NAS and different options in terms of products (speakers and connect etc.)

Editor, whathifi.com

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RE: SONOS Quality problems

As has been pointed out previously by others here, Sonos does work, just not for you. That may not be much in the way of compensation, but for the vast majority of people who use it, it works fine. If it didn't, this forum would be full of people complaining about it instead of just two, rather than a bandwagon of people singing its praises (look at any thread about streaming and see how many people recommend it to see this).

(BTW - I stream lossless files all the time - my entire library is lossless)

On the other hand, I did used to get a number of dropouts with Apple's Airport Express - not too bad considering its price, but way more than I ever have had with Sonos.

 

The owls are not what they seem...

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RE: SONOS Quality problems

C.MacT. wrote:

they say they support lossless file, yet those are almost always the ones that drop

They support them if the source PC/NAS is wired, not if it's wireless.  In fact they don't support a wireless music store at all.  My music storage is wireless, so I use only lossy AAC (max 320k), which works fine - if I play a lossless file then I do indeed get dropouts.

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RE: SONOS Quality problems

I don't recognise any of the problems flagged up. 

I have 2 x CONNECT AND 2 x Play 3, also. Previously had a Play 5  no probs. the occasional Spotify issue I put down to intermittent internet, but that's very occasional  

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RE: SONOS Quality problems

Nor me. In fact, I gave up on AirPlay because it suffered from dropout all the time, but Sonos works a treat and is far more robust in my experience.

Editor-in-Chief of What Hi-Fi? Sound and Vision and whathifi.com

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RE: SONOS Quality problems

I used to have sonos problems,drop outs etc.I found the problem was internal cableing my router was on an extension from the main phone in line.When i pluged my router in an the main source hey presto no problems not one drop out in 4 months.(2 play 5s ,2 play 3s ,1 play 1 ,sonos sub)

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RE: SONOS Quality problems

As a point of general 'best practice' I prefer a wired system for moving music data, with the 'Sonos Network' second choice and conventional wi-fi a long way third. My ideal would be a fully wired Sonos main system with short networking cables and the iPad as remote control only though I would be happy to use the Sonos wireless for secondary systems.

That said, I currently use an AEX, streaming Spotify from either a Macbook or an iPad, mostly the former. It took i bit of thought as to the best way to implement the setup but once done it is, virtually faultless. 

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RE: SONOS Quality problems

I would agree with the majority of others here, and say its been the easiest bit of HiFi/computer kit I have set up and used. Over the past few years I have only had two issues:

- initially had some drop outs, but it turned out to be a badly wired master socket that needed replacing.

- after a couple of years, it became unreliable. After trying many fixes, it turned out to be a dying sky router causing chaos with network. Replacing the router sorted it straight away.

With hindsight, on both occasions, I was also having intermittent internet issues.

So, apart from a faulty master socket and a dead sky router, it's worked almost perfectly for several years. All 600 albums are alac, and no dropouts.

Good luck getting it sorted- it should be worth it in the end

Mike

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RE: SONOS Quality problems

I have found this a very interesting stream.

I have AVI pre-amp, AVI monoblocks, AVI tuner, AVI CD player & ATC SCM 20s & I am about to buy a new TV & naz for my music. Possibly a DAC too. I want to link everything up to play from my speakers, particularly the TV. I had assumed that the Sonos system was the only option but I have not seen any real discussion on the quality of the sound, once it has been routed through the Sonos system. It's particularly relevant when playing my classical music selection, which I want to transfer from my cds. Are the Squeezebox or Nairm systems any better?

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RE: SONOS Quality problems

stevenjonas wrote:
I have AVI pre-amp, AVI monoblocks, AVI tuner, AVI CD player & ATC SCM 20s & I am about to buy a new TV & naz for my music. Possibly a DAC too. I want to link everything up to play from my speakers, particularly the TV. I had assumed that the Sonos system was the only option

What do you mean by "everything"? I don't really understand what you're trying to do, you have a pre-amp, surely you plug "everything" into that? In the case of your system, Sonos would just be another source, it's not designed to have multiple sources plugged into it.

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RE: SONOS Quality problems

Many thanks for your response. The source is going to be probably lossless ripped from CDs, on a naz, which will be in a different room from my hi-fi equipment. I want to send that material to my pre-amp. The question is how to do that wirelessly?

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RE: SONOS Quality problems

stevenjonas wrote:

Many thanks for your response. The source is going to be probably lossless ripped from CDs, on a naz, which will be in a different room from my hi-fi equipment. I want to send that material to my pre-amp. The question is how to do that wirelessly?

Ah, ok, nothing more than that, get a Sonos Connect and wire it to the pre-amp (or if you are getting a DAC, wire it to that instead and then the DAC to the preamp).  Be aware one Sonos device must be wired to your home network, so either the Connect or you'll need a Sonos Bridge and also Sonos do not support the music source being wireless, so your NAS should be wired to the same network as well.

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RE: SONOS Quality problems

Hi,

I currently use a squeeze box touch but find it quite clunky when using Spotify and am considering Sonos as a replacement streaming system.

I use Spotify on my laptop and am hugely happy with this, I was wondering how Sonos would compare with both of these.

The Sonos would be played from a bridge into a dac. I also use android controllers for spotify and sbt.

Thanks for any advice, I will go for a demo at some point but was hoping to hear from those with experience.

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