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SONOS Quality problems
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Does anyone have any thoughts on alternatives to Sonos? I am giving up after 18 months of issues, 3 failed controllers, 1 failed ZP120 and ongoing connectivity problems and intermittent radio reception, I've asked Sonos for my money back though more in hope than expectation.

I love the idea if what the Sonos does, but it just doesn't work, so I'm really looking for something with the same functionality, Has anyone tried the Marantz NA7004?

I'm sorry if this sounds like a whinge, that's not my intention, but I'm looking for some alternatives and havent found too much that fits the bill.

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RE: SONOS Quality problems

AndS2 wrote:
I love the idea if what the Sonos does, but it just doesn't work,

It does for the vast majority of users. Have you engaged Sonos support regarding the connectivity issues, they are the best in the world and usually issues like this are either down to wireless interference (particularly the "radio reception" you mention, I'm assuming you don't mean internet radio there) or duplicate IP addresses on your home network, which shouldn't be too difficult to fix? The Sonos forums are very good as well.

I have heard of screen issues with the CR200 controller and it's the one device I probably wouldn't bother with, particularly if you've got any kind of modern smartphone or Apple iDevice as they can all run the controller software. I'm also aware of hardware issues with the S5/Play:5 losing bass and a recent firmware update caused audio problems, but that was swiftly updated to remove the problem. I'm not aware of any inherent issues with the ZP120 though, so I suggest you've just been unlucky there (it does happen).

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RE: SONOS Quality problems

Done all that, spent so much time on the phone to Sonos support over the past year! and yes the attitude of their staff is great and they've tried pretty much every combination of reset, turning on and off again and running endless diagnostics but to no avail.

Yes I do mean internet radio, have now gone back to streaming via ipod/phone and have no issues over the normal home network so it's not the internet connection and I give all of my key devices reserved IP addresses on the network so it's not a network confilct.

As I say, I love the idea, but have not had success with it, we're moving house next month and I am going to do something different so I'm looking for alternatives.

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RE: SONOS Quality problems

Well I can't explain the internet radio issue, all I can say is that we use it on our Sonos every weekend without issue, so it DOES work, which points to some other problem in your house or location (I can only imagine that perhaps it's the router itself blocking the Sonos devices, it's not a BT Homehub is it?). Given that you're moving anyway, wouldn't it be worth hanging onto the Sonos stuff to see if it improves in the new house (assuming you aren't taking the router with you)?

Either way, to have the sort of problems you've been having and for Sonos not to be able to fix it puts you in a vanishingly small minority of users, I'd put it at less than 0.0001% (which is a random number I plucked out of thin air but you get the point). I've never seen support not get to the bottom of an issue.

Have you tried the forum, if you explain everything on there you may well get one of the senior support people (probably Clay) look into the issues, if they can't fix it I'd be utterly astonished?

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RE: SONOS Quality problems

Just to add, we also stream internet radio via the Sonos and it works just fine (not saying anything other than to add it should work okay!).

Would agree that it makes sense to hold on to the system and trying it out at the new place before replacing it, just to see if it's some localised issue at your current place.

 

The owls are not what they seem...

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RE: SONOS Quality problems

Is your ISP shaping your traffic in anyway? Some have very low bandwiths assigned to streaming as it's considered non-essential. 

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RE: SONOS Quality problems

>I'm looking for some alternatives and havent found too much that fits the bill.<

Squeezebox kit is the usual alternative to Sonos in the mid-range, then it would Linn or Naim streamers going up or Apple going down into the bargain bucket.

Pretty much everything else has either a tiny user base or is awaiting firmware updates for key features (or both!)

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RE: SONOS Quality problems

Please let me know if you want to sell the Sonos kit, I'll happily take some of it off your hands.

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RE: SONOS Quality problems

mykspence wrote:

Please let me know if you want to sell the Sonos kit, I'll happily take some of it off your hands.

Trading is in breach of the House Rules.

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RE: SONOS Quality problems

The_Lhc wrote:

mykspence wrote:

Please let me know if you want to sell the Sonos kit, I'll happily take some of it off your hands.

Trading is in breach of the House Rules.

 

Sorry, I wasn't sad enough to read the rules. Perhaps someone could delete the terribly naughty post for me.

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RE: SONOS Quality problems

.

 

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RE: SONOS Quality problems

mykspence wrote:

Sorry, I wasn't sad enough to read the rules. 

You rebel, you.

 

The owls are not what they seem...

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RE: SONOS Quality problems

mykspence wrote:

The_Lhc wrote:

mykspence wrote:

Please let me know if you want to sell the Sonos kit, I'll happily take some of it off your hands.

Trading is in breach of the House Rules.

Sorry, I wasn't sad enough to read the rules.

Which in itself is a breach of the House Rules. They're here btw.

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RE: SONOS Quality problems

mykspence wrote:

Sorry, I wasn't sad enough to read the rules.

 

Presumably suggesting that all those that have are, as you put it, sad?

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RE: SONOS Quality problems

Lee H wrote:

mykspence wrote:

Sorry, I wasn't sad enough to read the rules.

 

Presumably suggesting that all those that have are, as you put it, sad?

I don't think there's any presumption about it...
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RE: SONOS Quality problems

AndS2 wrote:

we're moving house next month and I am going to do something different so I'm looking for alternatives.

Anyway back on topic.

I seriously suggest that you try the Sonos out in the new house before you spend more money. Your problems could well have been caused by some sort of electrical interference.  Something as good as the Sonos system is well worth giving a second chance IMO.

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