372 posts / 0 new
Last post
stevebrock's picture
Offline
Last seen: 13 hours 40 min ago
Joined: 13/11/2009 - 11:16
Posts: 3925
RE: Rega Elicit R - Happy

Ok No.1 amp - Rega have explained the fault

No.2 amp - Cymbiosis coud not detect the buzz - so maybe it was sensitive to my home domestic supply and was not an actual fault

No.3 amp - LH channel of the Phono Stage is faulty - ok these things happen

No.4 amp - On my HiFi Rack and all sounding good.

Making these issues public had worked to my advantage, however I did not set out to obtain accessories FOC, at least this has give rise to a good case of excellent after sales service from Rega & Cymbiosis.

Regards PP, yes I am a Rega FanBoy - sorry 

Michell / Icon Audio / Kudos

 

stevebrock's picture
Offline
Last seen: 13 hours 40 min ago
Joined: 13/11/2009 - 11:16
Posts: 3925
RE: Rega Elicit R - Happy

Quote:

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!


Michell / Icon Audio / Kudos

 

stevebrock's picture
Offline
Last seen: 13 hours 40 min ago
Joined: 13/11/2009 - 11:16
Posts: 3925
RE: Rega Elicit R - Happy

 

Quote:

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!

And if you had read the thread properly you would of realised that this was the 2nd faulty amp.



 

Michell / Icon Audio / Kudos

 

jonathanRD's picture
Offline
Last seen: 17 hours 6 min ago
Joined: 27/01/2011 - 19:45
Posts: 356
RE: Rega Elicit R - Happy

stevebrock wrote:

 

Quote:

Personally if I was Rega I would not have been happy that the thread appeared so publicly before I had been afforded the opportunity to investigate and resolve the issue.

I doubt they took it personally!

And if you had read the thread properly you would of realised that this was the 2nd faulty amp.

 

I did not say they took it personally, just how I would feel  - based on my 20 years working as a customer service manager. My comments were in relation to other comments on that page of the thread, although I have read the whole thread. Just my opinion Smile  

Rega Brio & Apollo + Mission 780

Sony BDP S480 Onkyo TX-NR609 Monitor Audio BX2 5.0 BK XXLS400

ivavcr's picture
Offline
Last seen: 3 days 19 hours ago
Joined: 16/07/2013 - 13:54
Posts: 10
RE: Rega Elicit R - Happy

There are two elements of this thread I am finding quite amazing:

 

1. The level of patience and self restraint Steve has demonstrated

 

2. The level of support and good will Rega received for providing a functional unit (so far) after four attempts!

MakkaPakka's picture
Offline
Last seen: 1 day 14 hours ago
Joined: 25/05/2013 - 16:44
Posts: 509
RE: Rega Elicit R - Happy

It would be disingenuous to suggest that Rega only dealt with the problem because of the post on this forum. I had a problem with a Rega product and Rega sorted it to my satisfaction very quickly without any fuss.

JamesMellor's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 19/07/2013 - 15:45
Posts: 335
RE: Rega Elicit R - Happy

ivavcr wrote:

There are two elements of this thread I am finding quite amazing:

 

1. The level of patience and self restraint Steve has demonstrated

 

2. The level of support and good will Rega received for providing a functional unit (so far) after four attempts!

1) I think Steve Loves the Amp and really dosn't want to part with it

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

3) if a certain dealer orders a certain number they may all be faulty , a bad batch

4) Best thing for Rega is if they can trace all four to a common fault , that may manifest itself in different ways

 

stevebrock's picture
Offline
Last seen: 13 hours 40 min ago
Joined: 13/11/2009 - 11:16
Posts: 3925
RE: Rega Elicit R - Happy

Quote:

1) I think Steve Loves the Amp and really dosn't want to part with it

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

3) if a certain dealer orders a certain number they may all be faulty , a bad batch

4) Best thing for Rega is if they can trace all four to a common fault , that may manifest itself in different ways

1) How did you guess - yes I love the clean open sound

2) No.1 Elicit was 000253, the folowing 3 were around the 000600-680 mark

3) I think given the price of the amp, the most a dealer will have in stock is 1 demo unit & 1 stock unit

4) Paul D has stated the first one has a fault, the 2nd wasn't technically a fault as Cymbiosis tested it, the 3rd had a fault with phono stage (only 1 channel)

PS All is good now, been on the vinyl all night - can't praise Rega enough on the after sales care and Cymbiosis as well, they really are a good professional dealer and I will always go there now.

 

Michell / Icon Audio / Kudos

 

chebby's picture
Offline
Last seen: 20 hours 15 min ago
Joined: 02/06/2008 - 09:40
Posts: 15993
RE: Rega Elicit R - Happy

JamesMellor wrote:

2) Maybe the fabrication / serial numbers on the amps if checked would provide an answer , if Rega pull one in every 10 or 20 or 50 to check off the line then afew could slip through.

That's a bit 'old school' I think. (And more applicable to very high volume/low value items)

I would expect every £1600 'specialist' amplifier to be tested throughout production (and all components in each amplifer tested before they are used). Not just sample testing.

I recall seeing a friend's Denon cartridge packaging include a frequency plot for that particular cartridge signed off by the tester.

"We are currently awaiting the loading of our complement of small lemon-soaked paper napkins for your comfort, refreshment and hygiene during the journey."

ivavcr's picture
Offline
Last seen: 3 days 19 hours ago
Joined: 16/07/2013 - 13:54
Posts: 10
RE: Rega Elicit R - Happy

The fact that the first amplifier had improper adjustment of QC, the second had a humming/buzzing transformer and the third, the hand picked one, had a dead phono channel points to a wide range of problems. It is not that all three had a "cold joint" or a bad pot. It would have been annoying even on an amp costing  only GBP 150!

About a year ago I auditioned Brio R and was really impressed and ready to buy it. Even my wife agreed! While doing a final due diligece I came across a thread similar to this one.  The problem was the transformer again. Various explanations were offered, none credible. The most annoying part was that some people were trying  to present the failure as almost a desireable  feature contributing to spectacular sound. The working theory was that all great sounding amps buzz and hum. I figured that I really did not feel being a part of the crowd........

By the way , my Cyrus Mission 1 MK 1 and MK2 never made any noise. No noise either from my Rotel 100W pc  Rx or my NAD 326 all having thorodial transformers, some fairly large.

JamesMellor's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 19/07/2013 - 15:45
Posts: 335
RE: Rega Elicit R - Happy

and you would be right to expect it , but even low volume / high price components fail during commisioning , everything I install comes with a calibration / test sheet , but they can still fail inside 48 hours

Pages

Log in or register to post comments