A couple of the WHFSV crew are having a SuperSaver AwayDay to Arcam tomorrow, to have a nose around and chew the fat with the company.
Anything you'd like them to ask?
Consulting Editor, What Hi-Fi? Sound and Vision/whathifi.com Audio Editor, Gramophone
Would be very interested to know of any plans for a new entry-level integrated (I have heard rumours of a replacement for the A1, and any thoughts on how Arcam might develop the sound of their offering in the sub £500 sector. Also do they have any plans for a standalone streamer?
Rega RP3/Elys 2, Roksan K2 CDS, Squeezebox Touch, Denon PMA720AE, Q Acoustics 2020i, Sennhesier HD595, Beyer-Dynamic DT770PRO, Chord Crimson/Chord Rumour 2
Any chance of the next Solo-Neo having an optical digital input (or two) and inheriting some of the iPod/iPad/iPhone compatibility of their rCube technology?
Will they be making an rWand+ that is compatible with the new Apple connector? (Or, better still, get AirPlay into products like the Solo-Neo and rCube so that unsightly/ungainly 'dongles' don't need to be used in the first place.)
Marantz M-CR603 + AirPlay • Rega R3 loudspeakers • iPhone 5 32GB • iMac • Apple Airport Extreme 802.11n • Panasonic TX-L32D25B • Sony BDP-S390 • Ruark Audio R1 Deluxe • Humax HDR-Fox T2
+1 for Chebby's points. What are they planning for rCube etc in the light of the lightning change, and what would timescales look like on that? Getting an iPhone5 this week, want an rCube, but don't know how long to hold out for them.
Personally I'd love to see a DAB unit in the rCube so that I could have radio in the morning without having to faff around with the phone on-waking, but that's just personal preference.
Good points raised by Chebby, but not so much Apple specific, more universal - there are a significant number of us that use PC / Android etc. I'm just mindful how out of date the NAIM DAC is with its "iPod only" input instead of a USB 2.0
JRiver MC17 -> Cambridge Audio DACmagic+ -> Roksan Caspian M2 -> ProAc D18
I'd like to ask when they are going to invest in their after sales support/service departments.
As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.
I will shortly be in the market to upgrade my AV9/P7 but not with Arcam.
Very, very poor indeed.
I have a minor fault with my CD17 very occaisonally not reading CD's, and takes 2 or 3 re-attempts to read the disc.
I've sent 2 emails to Arcam asking for advice, and other than an automatic email acknowledgement informing me that someone will be touch shortly, I've heard nothing so far, 4 weeks later.
Tried ringing once, and after faffing around with the different options the phone just rang out, no one answered.
Pretty poor show.
By the way Arcam, your A28/CD17 sounds great!
Amplification: Creek Evolution 5350 with Creek Sequel 40 plug in phono stage
Speakers: Epos Elan 30
Sources: Arcam CD17 - Squeezebox Touch - PC via optical into FiiO D3 DAC
Turntable: Rega Planar P3 with Ortofon 2M Blue cart on RB300 tonearm
Various bits of wire supplied by Mark Grant and Van Damme
Why do lasers keep failing on the cd192, unacceptable for such an expensive player. I'm on my third in 3 years.
+1 as per my comment through the WHiFi Facebook post.
Source 1) "Inspired" Manticore Mantra turntable c/w Rega RB 301 arm, Goldring 1042 MM Cartridge, Graham Slee Reflex M phono stage, Graham Slee CuSat 50 interconnect
Source 2) Cyrus CD8 SE CD player
Source 3) iTunes (ALAC), iMac, Devolo Homeplugs, Apple TV3, Toslink, Arcam rDAC
Source 4) Technics SL-7 linear tracking turntable.
Roksan Kandy L3 amp, Spendor A5 speakers.
Other rooms: more Airport Expresses and Homeplugs with Denon AV system and Denon Mini system.
Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.
In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK
Message me with your contact email and info on what need doing and I will sort it out for you
Rob Follis - PR for Arcam, Eclipse and more. Unpaid forum participant
MacBook Air - Audivarna - Arcam rPac - Sennheiser Momentum - iPhone - iPad - Etymotic ER4P - LG 47-860 - Apple TV (Serious Hi-Fi destroyed by son
WHFS&V team will get a world exclusive preview of the new FMJ A19 amplifer, our new £500 offering
Watch the site
We're waiting for our Lightning adapter to arrive
First US test show that it works perfectly on most docks
It looks like the WHFSV crew will get home early tomorrow.
Robert's got it all in hand
Where do they see the industry going? More consolidation (Focal Naim etc)? More companies going lifestyle (Meridian etc)? The role of e-commerce versus traditional retailing?
There's no doubt times are difficult, and that the market is shrinking (even before the effects of the recession). Given Arcam have been in it a long time their insight (as much as they are able to share it) would be interesting.
can you outline what it is that they are investing in?
Simply replying to emails would be a start.
Any plans to replace the cd37 in the near future?
AV: Sony KDL37w5500-Yamaha RXV2065-Monitor Audio RX8 AV12-Pioneer BDP320-Chord & QED cables and connects-------------
HI-FI: Arcam A38-Arcam CD37-Monitor Audio RX8-Chord cables and connects
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