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Questions for Arcam?

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Andrew Everard's picture
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Morning

A couple of the WHFSV crew are having a SuperSaver AwayDay to Arcam tomorrow, to have a nose around and chew the fat with the company.

Anything you'd like them to ask?

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matthewpiano's picture
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RE: Questions for Arcam?

Would be very interested to know of any plans for a new entry-level integrated (I have heard rumours of a replacement for the A1cool, and any thoughts on how Arcam might develop the sound of their offering in the sub £500 sector.  Also do they have any plans for a standalone streamer?

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chebby's picture
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RE: Questions for Arcam?

Any chance of the next Solo-Neo having an optical digital input (or two) and inheriting some of the iPod/iPad/iPhone compatibility of their rCube technology?

Will they be making an rWand+ that is compatible with the new Apple connector? (Or, better still, get AirPlay into products like the Solo-Neo and rCube so that unsightly/ungainly 'dongles' don't need to be used in the first place.)

Thanks.

 

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Twill's picture
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RE: Questions for Arcam?

+1 for Chebby's points. What are they planning for rCube etc in the light of the lightning change, and what would timescales look like on that? Getting an iPhone5 this week, want an rCube, but don't know how long to hold out for them.

Personally I'd love to see a DAB unit in the rCube so that I could have radio in the morning without having to faff around with the phone on-waking, but that's just personal preference.

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RE: Questions for Arcam?

Good points raised by Chebby, but not so much Apple specific, more universal - there are a significant number of us that use PC / Android etc. I'm just mindful how out of date the NAIM DAC is with its "iPod only" input instead of a USB 2.0

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whoam1's picture
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RE: Questions for Arcam?

I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam. 

 

Very, very poor indeed. 

DIB
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RE: Questions for Arcam?

whoam1 wrote:

I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam. 

 

Very, very poor indeed. 

 

+1

 

I have a minor fault with my CD17 very occaisonally not reading CD's, and takes 2 or 3 re-attempts to read the disc.

 

I've sent 2 emails to Arcam asking for advice, and other than an automatic email acknowledgement informing me that someone will be touch shortly, I've heard nothing so far, 4 weeks later.

 

Tried ringing once, and after faffing around with the different options the phone just rang out, no one answered.

 

Pretty poor show.

 

By the way Arcam, your A28/CD17 sounds great!

 

.

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RE: Questions for Arcam?

Why do lasers keep failing on the cd192, unacceptable for such an expensive player. I'm on my third in 3 years.

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ifor's picture
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RE: Questions for Arcam?

whoam1 wrote:

I'd like to ask when they are going to invest in their after sales support/service departments.

As a loyal customer of many years, the lack of communication, time delaying and general messing about is unacceptable.

I will shortly be in the market to upgrade my AV9/P7 but not with Arcam. 

 

Very, very poor indeed. 

+1 as per my comment through the WHiFi Facebook post.

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robfol's picture
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RE: Arcam Support

Greetings all,

Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.

In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK

Message me with your contact email and info on what need doing and I will sort it out for you

Best R

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robfol's picture
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RE: Questions for Arcam?

Hi Matthew

WHFS&V team will get a world exclusive preview of the new FMJ A19 amplifer, our new £500 offering

Watch the site

Best R

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Rob Follis - PR for Arcam, Eclipse and more. Unpaid forum participant

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robfol's picture
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RE: Questions for Arcam?

Hi Twill

We're waiting for our Lightning adapter to arrive

First US test show that it works perfectly on most docks

Best R

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Rob Follis - PR for Arcam, Eclipse and more. Unpaid forum participant

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chebby's picture
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RE: Questions for Arcam?

Andrew Everard wrote:
A couple of the WHFSV crew are having a SuperSaver AwayDay to Arcam tomorrow, to have a nose around and chew the fat with the company.

Anything you'd like them to ask?

It looks like the WHFSV crew will get home early tomorrow.

Robert's got it all in hand Smile

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Joined: 26 Jun 2009
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RE: Questions for Arcam?

Where do they see the industry going? More consolidation (Focal Naim etc)? More companies going lifestyle (Meridian etc)? The role of e-commerce versus traditional retailing?

There's no doubt times are difficult, and that the market is shrinking (even before the effects of the recession). Given Arcam have been in it a long time their insight (as much as they are able to share it) would be interesting.

whoam1's picture
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RE: Arcam Support

robfol wrote:

Greetings all,

Arcam are investing heavily in beefing up their support channels and aplogise to those of you who have had problems.

In the short-term, please visit the Arcam Facebook page www.facebook.com/ArcamUK

Message me with your contact email and info on what need doing and I will sort it out for you

Best R

 

Robert,

can you outline what it is that they are investing in?

Simply replying to emails would be a start.

 

Ben K.'s picture
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RE: Questions for Arcam?

Any plans to replace the cd37 in the near future?

Thanks

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