Personally I'd ring Roksan, and give them the serial number, and details of where you bought it from.
I had a similar problem with a Cyrus CD6SE Mk1, and a simple firmware fixed it, but I had to speak directly to Cyrus to fully understand how to fix it and quickly. No real critiscism of the retailer, other than most know less than your average active forum member.
Roksan have the serial number and are looking into it. My ears tell me to stay with the Caspian, so a replacement unit will be delivered within the next few days.
So just to update and hopefully the final entry. New unit was delivered tonight as promised.
Plugged in and the three CD's that could not play, all play fine.
Thanks for the excellent support from Roksan
Glad it's worked out well. I have to add that Roksan are an interesting bunch to talk to - they're quite happy to chew the fat over stuff informally with you on the phone too. I've got to call them again, and badger them about an M2 pre/power with onboard DAC they were supposed to developing....
JRiver MC17 -> Cambridge Audio DACmagic+ -> Roksan Caspian M2 -> ProAc D18
Sorry to hijack the thread a little, Steve have you heard any update on the Roksan DAC ?
I am waiting for the new Naim V1 dac to come out before I start demoing again, shortlist are NAD M51, MF Clic, Naim V1 ( Naim streamers don't have usb ).
Glad you are happy with your CD now, mine has not skipped a beat in 2 1/2 years and have no intention of changing it.
Roksan Caspian M2 cd/amp ; Proac Studio 140 Mk 2
Ariston RD11s SME 111 AT95e Rega Fono MiniA2D Arcam Alpha 9 B&W CDM1NT
Sory, nothing to report yet. I haven't had time to contact them, been really busy at work.
When I get a chance, I'm planning to call them again and find out what's going on.
Thanks for that, wondering if you were going to give the new Naim a listen when it becomes available ?
Latest I have heard is end of March from Naim, have also heard MF are soon to release an android app for the Clic which is very handy for me.
I should really give Roksan a call myself, will try tomorrow.
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