Could you not have got a refund as they seemed unable to fix the problem?
Is NZ similar to UK where your contract is with the retailer not Naim?
Contract is with the local parties...
A refund was categorically denied for all products, by using the excuse that the 'products performed as intended'...
I think you've read it wrong, it doesn't say all models have this problem, just yours and maybe a few other, certainly not all of them.
Please see the second image as well... http://imgur.com/NtPDGgn,n2rw4rO#1
It says they spotted it while DEVELOPING the XS... that translates to me as it is there from the very prototype...
Unless I've made a mistake there...
That's the same as the 1st image. Please post the 2nd image.
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NO it's not.
They are two seperate emails... I have just checked again... Are you saying both the images look the same to you?
OK, these are two separate links...
1st email image
2nd email image
Even the links are different... if you notice...
I'm seeing the same message in both links. I'll try on a different browser when I get home.
Either ways, here is the link of that second message, i reuploaded it and took a different link
http://i.imgur.com/s9xPeL2.png hope this works...
Definitely different messages.
It seems they thought that the issue was so minor as to be almost undetectable, and the solution was worse than leaving the problem because it deteriorated overall sound quality.
Not having experienced it myself, I could't comment on how minor or acceptable it is, although strictly speaking it does perform as intended because they intended to leave the issue as is rather than implement as solution that was worse than the original problem.
Sorry if I've missed this in the thread: did you ever ask for a refund, or did you just wait to be offered one?
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Yes, i did ask for one... But I did give them sufficient time because as the email suggests, they 'urged' the technicians to solve the problem...
Also, the 'affects the sound quality" was quite redundant for me because I could hear the crackle in mine from the nine o clock position, it was really really annoying, and I heard it both when music played and of course without the music! It might be inconsequential to many, but to some people like me it really does matter! Its a flaw, no matter how you look at it...
From the units I've heard, the intensity of the problem varies... I suspect mine was one of the loudest... but I have heard machines where the crackle is constant as well... You will find these examples on the naim forum too I think...
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