Because I don't want to waste 6 pages that have been created ranting about an issue that I have no evidence for... After Paul's reply, I'm actually really surprised how he hasn't spoken about the obvious problems why I called him up in the first place... It's been over a year and they just don't seem to be solving problems that customers like me are having, after I post the shots... You will know exactly why I have been making such a 'fuss'! And how big the problem actually is...
Post them then, let us see. You have to go through somewhere like Flickr in case you didnt know.
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What have Naim actually offered you to resolve your problems?
Don't know about NZ law, do you have something like the Sale of Goods Act?
All manufacturers can make mistakes or have rogue machines, and I've had my share.
I had a few Cyrus top of the range DAC XP+ units that had to go back, and this week I've just received a beautiful brand new pair of Vienna Acoustics Beethoven Baby Grands direct from Vienna, but one has damage that looks like it was from before shipping.
But the manufacturers and the retailers have always been extremely sympathetic and keen to get things sorted.
I can't remember any other posts mentioning that Naim are any different in this respect...apart from your own ?
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I'm still waiting for hone-U2's 'proof' that Naim are knowingly selling equipment with faults that their engineers are aware of but haven't fixed. (Faults that I have never experienced - with the same amp and CD - and that weren't reported by the people I sold my system to.)
... then i was told that it existed when they engineered it in the first place... I have proof and he cannot deny it...
Naim customers are not noted for being a 'passive' bunch. Systemic faults in their amplifiers (as described by hone_U2) would have been impossible to cover up, given how many Naim owners talk to each other on online fora.
Regardless of that, hone_U2 is making a serious allegation. That Naim sell goods that their engineers - and their MD - know to be inherently faulty and, furthermore, did nothing to fix it.
He also claims to have been provided the name of at least one Naim employee of whom this is true, allegedly.
I hope he has the kind of 'proof' that will stand up to legal scrutiny. (And not glorified hearsay from a third party.)
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Yes, if you go on the Naim forums you will see the original threads of the crackle and the fascia marks...
But I was really put off when they locked the thread, so i deleted my account...
The topic is still open to replies.
(I also don't recall you mentioning here that you'd accidently pulled the volume knob off!)
I had a quick look on the Naim forum and there are a few other similar cases on there, 1 guy sent his unit back to Naim twice for repair without any success, he did get a new replacement.
One theory is it could be energy saving lightbulbs.
Also few reports of remote volume controls misbehaving.
Much ado about nothing if you ask me. There's a crackle when using the remote but nothing in playback, some scuff marks on a case and that's about it. I sometimes get mobile phone noise during playback with my amp, surely that's a more serious problem.
OK, I'm glad that you yourself have atleast seen that the administrator was not aware of the issue... Also, please check if the post "Scratches out of the box" is still locked or not, Thats about the fascias... It'll be interesting to see if that's open too...
Also, I'm sorry about not mentioning me pulling the volume knob off, Naim's answer to me was that it was normal for that to happen during shipping... They told me to use superglue... And, one of the dealer's I went to once accidentally pulled a volume knob off of his demo unit too... Seriously? Let me clarify, I am not personally saying anything to you, I don't know why you seem to be thinking that... Peace
As it was new why did you not get it replaced with a new one?
OK, here you go... this is the 'proof'...
Hi Big H, sorry could not reply to your previous questions,
I was told that when there was an amplifier with the problem being fixed, they would 'sort out the logistics', i am yet to hear from them, and no refund has even been mentioned...
Okay, these are the screenshots of the emails sent to me last year...
The first one I received after the distributor opened a new Nait out of the box, and tested it, and found the crackle, obviously, its clear that he also did not know about it... I was out on a holiday, and hence couldn't see him... But soon realized that it was useless, because there was no solution...
The second email, was sent to me by my dealer after a few days after they had apparently heard from Naim, honestly that quote in black italics is all I received, with the name of the engineer, I don't think I'm allowed to post email addresses on forums, I don't know...
Now, the 'affects the sound quality" was quite redundant for me because I could hear the crackle in mine from the nine o clock position, it was really really annoying! It might be inconsequential to many, but to some people like me it really does matter! Its a flaw, no matter how you look at it!
Now, these emails can again be seen in many different ways by skeptics and fans who do not want to admit to their favorite company doing this, "this never could happen" "he's lyin" etc... There is technical information in there that I cannot just make up!
But honestly, after this email, there has been no communication from Naim about this at all, and after telling me that I will get one after a fix is found... leads me to think that the new series also has this... Which really is weird...
Yes these emails are very polite and my responses believe it or not, were polite too... But it was only when I didn't see a resolution for months and then I had another issue with the fascias, and their reply was very prickly, I lost my cool... Its not everyday that someone calls the MD of a company you know...( And I called him first, he didn't know anything about what was going on until I got him involved)...
I only hope Naim come out, and genuinely promise to fix the issue... and tell us whether the new amps have the same problem or not (I haven't heard them).
I think you've read it wrong, it doesn't say all models have this problem, just yours and maybe a few other, certainly not all of them.
Please see the second image as well... http://imgur.com/NtPDGgn,n2rw4rO#1
It says they spotted it while DEVELOPING the XS... that translates to me as it is there from the very prototype...
Unless I've made a mistake there...
Could you not have got a refund as they seemed unable to fix the problem?
Is NZ similar to UK where your contract is with the retailer not Naim?
You have a point there.
An amp for the deaf.
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