Yes, you have a perect right to report an incident such as yours, I just find it so unusual,
I hope you get it sorted to your satifaction................
"So in the end I just refused to take them and sold off my naim equipment! Even for the money I lost, I'm happy that I got rid of them!"
There was a crackle in your amp when you increased the volume using the remote.
Your CD player skipped intermittently and you had problems with your dealer and distributor but when you contacted Naim they sorted it for you
Your XS had marks on the fascia which Naim initially refused to do anything about but, when they did, you refused a replacement because they wanted to go through your distributor, which is technically the correct thing to do.
There was a cockroach in the box - you're not based in Sydney, are you? Cockroach city at times!
Despite these problems, how did the gear sound?
OK. I understand where you're coming from...
But, for all those problems... the sound was not at all worth it.
I understand you're a Naim fan, and I do agree this is a very unusual situation, I felt it to be an absurdity myself.
No, I'm based in New Zealand.
What system do you have now?
I have asked you this a couple of times since you deleted the ADM9s that were in your signature a few months ago.
I'm still interested
Marantz M-CR603 + AirPlay • Rega R3 loudspeakers • iPhone 5 • iMac • Apple Airport Extreme 802.11n • Apple iPad Mini • Panasonic TX-L32D25B • Sony BDP-S390 • Ruark Audio R1 Deluxe • Humax HDR-Fox T2
I'm looking at a few... Unfortunately I'm selling my LS50s that I love dearly! i bought those because I loved them with the Naim separates...
But now I guess I'll probably settle in for the ATC Actives with Chord codex...
You could try these from your neighbours: http://www.moosaudio.com/
Wow! Thanks for that! They look quite intriguing!!!
Maybe once they're in production i could travel and hear a pair...
Can understand why you gave up with naim, my naim 5i has been fine for about 5 years now and have no intention to upgrade. Sounds like they have EDITEDed the 2 models right up.
Rega RP3 turntable/Naim 5i CD/Naim 5i amp/Neat motive 2/BK sub
MarantzPM6004/MarantzCD6004/Monitor Audio Bronze BX2
You have partially quoted me paraphrasing you.
I don't actually think they do anything of the sort.
If you read my whole post you would see I was exaggerating. (I also mentioned AVI tracking down complainants and shooting them! Do you think that was true as well?).
I know which is more *likely* to be true.
HiFi / A/V / Bedroom
Are Moos still in business, or have they failed before production even started ?
Not wanting to upgrade is a great place to be in! I wish I was in it too... I might not have upgraded my Naim either if I hadn't run into these issues...
I really hope they've solved those things with the new integrateds though...
After a few days, I received an email from the dealer with an excerpt from who seemed to be an inner engineer at naim, who admitted that he knew about it and the problem existed in every Nait 5i manufactured! And also said that the problem affected a Nait XS as well and that it was the first time that a customer had complained of it, but it existed for god knows how long...!
I find this incredibly hard to believe, especially that i have demoed both units extensively and know many people who own them.
Regarding electronics companies selling equipment with known faults. A few years ago I bought a denon dab tuner, a tu 1800, maybe?, which had a signal drop out fault. I returned it to superfi, who sent it off to be checked, but after a good while there was no sign of it, so I asked for a refund, which superfi immediately gave me (superfi a good dealer in my experience). Checking a hifi forum (not this one), I found a thread with a history of this fault, with susequent new contributors well after my problems all citing this issue. Recently on this forum a thread showed a particular Marantz cd player to have a common, recurring fault with the cd tray mechanism. I think it is quite possible that manufacturers do know about faults, but just keep selling. Maybe it's because profit margins are slim, and economics dictate they can't keep making small changes. In any event I think the originator of this thread has been given a hard time by some of you, and has a good point.
Yes I know what you mean, it dosen't seem to add up to me either
I wonder why he dosen't put this on the Naim forum?
Logitech Touch > digital input > Naim Supernait >Chord Silverscreen >Spendor SA1s.
Naim Stageline > Inspired Rega P7 Rega Exact.
Beyerdynamic DT 880 Pro
I can't comment on international dealers, but having bought Naim equipment in the UK over the years, I've never had the issues you describe.
I don't know if, with international models, whether Naim units have to altered from original UK spec or not but it is impossible that treatment you received was the norm as Naim would not have the pasionate following (from dealers and us customers alike) that it does.
Interestingly though a few years ago, on my original Nait 5i & CD5i, I connected the DIN output of the CD5i to the DIN input on the Nait5i amp and the CDs RCA output to an audio input on a Panasonic plasma tv at the same time (don't ask, it was a very boring afternoon!!) .
The end result was that you could hear the music through the TV ok, but the CD would mistrack/skip randomly AND the amp would produce a LOUD thump whenever changing inputs!! Removing the connection between the CD5i and the TV returned things back to normal.
There was obviously something nasty flying back up the lead from the TV causing the Naim pieces a big headache!
Naim Unitiqute, Naim DAC, Naim Nait5i, Tannoy HPD385/8 15" Dual Concentrics in Amesbury cabinets. TQ Black Speaker cable. Fujitsu P50XHA58EBb (AVM-II), Oppo BD95EU, Sky+HD, Wireworld Ultrviolet HDMIs, PSB M4U 1 Headphones.
As im not from UK, I have been dealing with non-UK Naim dealers. I personally find them very professional, knowledgeable and helpful.
So I find the OP's assertion that ALL non-UK dealers are horrible unfair, especially as it appears that he has only dealt with NZ Naim dealers.
As a frequent visitor of the official Naim forum and other Hifi forums, and having personally extensively demoed both units, as well as knowing many happy long term owners of these models, I have yet to come across the so called left channel static issue affecting ALL Nait 5i2 AND XS models.
Of course this is a very serious allegation, and if false, would be misleading to many potential consumers, not to mention be unfairly damaging to Naim's reputation.
Hope OP can provide evidence to back up what he says.
Specifically he metioned that a certain Naim engineer confided in him that this issue existed. Now Naim is a small company, it would be interesting to know which engineer said that.
Lastly, on the alleged markings on the Nait XS's facia, my question is why didnt OP inspect the product carefully before taking delivery? Further it appears very strange that OP said on one hand that the left speaker static issues affects ALL Nait 5i2 and XS, and then after getting rid of the Nait 5i2 due to this issue, he goes and buys the XS. Very strange.
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