Extremely poor customer service from Arcam
Over the past month or so, I have been trying to contact Arcam with some queries about their Solo Neo. Three times I used the support email address given on their website, and the final time I used the web form on their site. (I couldn't see any support phone number). So far, I have had no response. Has anyone else had such experience with Arcam ?
I think that to ignore potential customers like this is extremely rude, ignorant, unprofessional and shabby. Well, this is one customer they have lost for good !
In complete contrast, I contacted the Taiwanese company TB Speakers (Tangband) twice recently, about a couple of their loudspeaker drivers. On both occasions, I sent them an email late on Sunday night and received a response from them first thing Monday morning. Brilliant customer service ! Arcam take note.