This is one disadvantage of going direct to a small one-man-band rather than through a dealer.
6-months is pretty long to wait for a pair of speakers, It could be understandable if it was a hand crafted high end peice with lots of woodwork or small supply drivers / components but these use off the shelf components from Visaton/Tangband IIRC so supply there should not be an issue. Maybe with cabinets if he makes them himself in-house it can take a while but still, 6-months without an update is pretty bad.
I imagine/guess that he makes up a batch of base MDF cabinets then finishes them to order so he could be waiting for enough for a batch to be made? If they are made externally then he could also be waiting for enough for an order that way as well. Crossover Assembly and overall Assembly cant take more than half a day each so thats the only thing that would create a long lead time unless its cash flow isues for example.
It only takes an hour max every friday to update current orders by email with a rough schedule of when they might be ready, even if it was once a month.
I have nothing against RA but Company Reputation and Communication is everything, especially for a small 'word-of-mouth' manufacturer. Customer confidence in the product and service is a must.
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I have read all your comments with great interest. Many of them are valid even if they are a bit "razor edged" but I have to accept that.
I wasn't going to say anything just yet but EB actually has a loudspeaker out there specially for retailers in the UK. It's been field tested in 3 retailers so far with exceptional results. All I do here is assemble them and box them. Cabinets come in ready to use. The price is £399.00 a pair.
The reason I tell you this is due to the nature of this thread. In the very near future you will be able to dem these at retailers, not from the net on a 30 day trial. I think this may ultimately be the way to go for me.
The retailers are Progressive Audio in Kent, English Audio in Hereford and Midland HiFi Studio in Wolverhampton. There are another 30 or so that want to hear it as well.
With this 1 I can make 3-4 pairs a day as opposed to 3-4 pairs a week. This has to be good for the end user. I will be doing what is difficult at the moment and that is to make stock. The end user deals with the retailer and not me.
Having said all this I'm not trying to sidestep the issues of this thread.
Thanks Hoops. Have I done something right then??
So which speaker is this? Is this in addition to the speakers you're already making, or is it making the process of building speakers much faster?
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Well getting the cabinets made externally will help with your supply problems, and probably save you a few grey hairs and stress!
Getting products out to dealers will really help as well, even if they are more expensive to the end user, the ability or demo them and compare to others is a huge advantage. As you say, this will help with your stress as well as you wont have to deal with customers individually and more likely weekly bulk orders rather than daily individual orders for example.
The EBs will stay on the net. Retail margins would make them cost prohibitive. The new ERs will be for just retail. Abroad they will be on the net but ONLY retail in the UK. There's a photo of them on Facebook on Arcaydis Limited's page.
No, the ERs and EBs are completely different. Once I have got them in the retailers I will then employ someone to make the ERs while I make the EBs. I think the new ER1 will eventually take over from the EB1. Bear in mind that EB1 in the shops would be about £850-£900 a pair. The ERs are made from MDF which is considerably cheaper than ARCOLAM which is what EB1 and 2 are made from. ER1 has a much simpler crossover as well. EB1 and 2 were built to a spec which was ultimately too dear for the retailers whereas ER1 is built more to a price. According to the dealers though it's still a stunner!!. Mind you, it could have gone the other way and been "naff" but it didn't.
Can we have piano black now please?
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There's always one isn't there!!! NNNNOOOO!!!
What is this, 1986?
I am very suspicious of anything that comes in 'black ash' these days.
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Much prefer Black Ash to Piano Black. Horrible finish IMO, up there with Piano/Gloss White
Piano Black is also quite expensive to do due to showing up any minute imperfections.
For example, on the previous model of the Decware Zen (came in a gloss white) they had to reject something like 3/4s of the cases due to imperfections, so they now go with a black textured finish which looks nicer IMO and is more hard-wearing. Inspired by typewriters aparently.
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