Personally, I think the thread title should remain as is, until he comes back to clarify the OP's situation. If he's taking more than 6 months to deliver after a 3-month promise, he's got enough work for now in any case. These complaints have cropped up few times before, and I even highlighted that PayPal is not as safe as Richard would like us to believe. I thought Richard has made changes to the way he takes payment.
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You have to put in request for refund/greivence within 45 days on paypal after that they will do nothing.
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I think it would be worth changing the thread title to something less alarming. If the guy is having problems supplying for whatever reason, at least he's busy. The last thing he needs is rumours of his business being bankrupt.
At least remove the reference to arcaydis.com as it hasn't gone anywhere.
No signature worth mentioning...
Ok, Richard has indeed made changes to PayPal payment, and now accepts 10% deposit, with the rest to be paid prior to shipping. I just hope he employs someone to deal with email enquiries. If you have an email address displayed prominently on your website, it should work & not get full. Bounced emails doesn't inspire confidence. A lot of buyers seem to be from abroad, and email is the cheapest medium of communication for them.
His website also says all products shipped within 45 days of order.
In this day and age if you advertise an email you must use it and manage it.
It's no excuse to say he's a one man band, especially if you read the other web site which says they own eb.
It might be a good product but you have to communicate with the customer and you have to deliver.
Again. At least remove the reference to arcaydis.com as it hasn't gone anywhere.
Noted. Title much less alarming now...
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As a customer services manager by profession, and having worked in a number of small to medium manufacturing businesses, promising a 3 month delivery and still not supplying after 6 months is rather worrying. However, it can happen quite easily where a sudden increase in demand/orders and maybe one or two small issues can quickly get a little out of control and take many months to resolve - I know I've been in the thick of a few. It doesn't mean that you suddenly become a bad business - but you do need to communicate to customers - and being honest comes with certain risks.
Customers need to get on the telephone and speak to them, as they may be overwhelmed by their situation, emails etc, and that telephone call may just explain whats happening.
Hopefully they are just very busy - lets hope so as we need to support British manufacturing companies.
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Yeah, that bit puzzled me as well.
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I might be wrong here so please do correct me if I’m wrong but don’t some EB speakers have favourable WHF reviews? If was also my understanding that one of the criteria to receive a star rating one needs to be able to satisfy orders. People are not getting what they are promised in time, while I understand this is a one man band people have also parted with hard earned money, yes it is nice they re getting something hand made in the U.K but this is still the real, world and only a certain amount of understanding can be allowed, how can the star ratings stand if they appear to be breaking the criteria?
Might sound harsh but people deserve a little bit of communication, a minute spent sending an email to reassure a customer isn’t too much to ask, especially if new products are being talked about and fresh orders taken.
NO!!. I have not gone out of business, NO!!!. EB hasn't gone bankrupt. Arcaydis Limited is fine. The weather's rubbish!!. Any more suppositions??.
I do now work on my own so bear with me coz I can't answer emails, make product, ship product and make tea or coffee and put the bin out all at the same time. And I do return phone calls when I receive them although to be fair, if I'm running a machine I won't hear the phone so please leave a message. Thanks.
"Might sound harsh but people deserve a little bit of communication, a minute spent sending an email to reassure a customer isn’t too much to ask, especially if new products are being talked about and fresh orders taken."
Customers should have their orders met when promised and in the event of a problem be notified immediately about delay and new expected date. Making the speaker is only part of the business and unhappy customers breed discontent that could damage things needlessly for the sake of a little communication. It only needs one person to complain to the ASA or Trading Standards and suddenly the business is in more levels of complication.
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No word to the OP on when he will get his speakers then? Just keep on trying the phone and he might get lucky?
Problem is I can't tell who the OP is from the forum username and I won't discuss individual issues on an open forum. Suffice to say I am still here, still making product as always.
As regards EB4, I won't be doing the active bit yet because of the cost getting CE approval. Soon but not yet.
By the way and slightly off topic, what the hell's happened to this forum??. Absolute pain signing in.
So the waiting time is now 6 months for your speakers?
I didn't expect you to be able to identify him/her but you completely ignored their plea. How difficult would it have been to issue some reassurance by saying something like, orders placed in November are being fullfilled in ------, whenever you are hopefully filling orders.
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