72 posts / 0 new
Last post
MoJoe's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 27/05/2013 - 18:10
Posts: 59
RE: Cods wallop ?

Maybe I should get a credit card and buy the CD player I am saving for now in case they are all taken off the market.

ID.'s picture
Offline
Last seen: 1 day 14 hours ago
Joined: 22/02/2010 - 13:12
Posts: 1398
RE: Cods wallop ?

Except for this

"Electronics UK sales manager Colin Pratt told Tech Radar that sidestepping the commodity music market makes a lot of sense. "No one wants to be involved in a bun-fight over lower-priced goods. At the high end people are prepared to spend money, but buyers have become increasingly sophisticated – they want to be futureproofed.""

as a general statement 

 

Load of cod milt.

CnoEvil's picture
Offline
Last seen: 1 hour 2 sec ago
Joined: 21/08/2009 - 18:01
Posts: 12006
RE: Cods wallop ?

I'm with Abacus.

Personally I'm glad that the likes of Arcam put outright performance at the heart of their AVRs......and try ringing the likes of Yamaha or Pioneer, and asking to speak to one of the designing engineers, to see where it gets you.

I've heard a fair number of AVRs, and Arcam are (imo) easily the best at 2 channel (in their price range)....which is often an important attribute.

Um's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 17/06/2013 - 14:33
Posts: 110
RE: Cods wallop ?

CnoEvil wrote:

I'm with Abacus.

Personally I'm glad that the likes of Arcam put outright performance at the heart of their AVRs......and try ringing the likes of Yamaha or Pioneer, and asking to speak to one of the designing engineers, to see where it gets you.

I've heard a fair number of AVRs, and Arcam are (imo) easily the best at 2 channel (in their price range)....which is often an important attribute.

yes probably a more personal service, but I bet the design engineers that Yamaha employ are every bit the match of the one's Arcam use. To de-value their products is a mistake.

CnoEvil's picture
Offline
Last seen: 1 hour 2 sec ago
Joined: 21/08/2009 - 18:01
Posts: 12006
RE: Cods wallop ?

ID. wrote:

Except for this

"Electronics UK sales manager Colin Pratt told Tech Radar that sidestepping the commodity music market makes a lot of sense. "No one wants to be involved in a bun-fight over lower-priced goods. At the high end people are prepared to spend money, but buyers have become increasingly sophisticated – they want to be futureproofed.""

as a general statement 

 

Load of cod milt.

Agreed.

As a relatively small independant Co., commoditization is something that's best avoided, as the big boys will do it better.

alchemist 1's picture
Offline
Last seen: 2 months 1 week ago
Joined: 28/03/2012 - 18:19
Posts: 631
RE: Cods wallop ?

            A fishy tale.

         THWACK !!!.......''That  was goood'' !............8)

CnoEvil's picture
Offline
Last seen: 1 hour 2 sec ago
Joined: 21/08/2009 - 18:01
Posts: 12006
RE: Cods wallop ?

Um wrote:

Yes probably a more personal service, but I bet the design engineers that Yamaha employ are every bit the match of the one's Arcam use. To de-value their products is a mistake.

True, but try speaking to one when you have a problem......or even finding someone who gives a stuff. Compare that with Leema's customer service, for example.

Um's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 17/06/2013 - 14:33
Posts: 110
RE: Cods wallop ?

CnoEvil wrote:

Um wrote:

Yes probably a more personal service, but I bet the design engineers that Yamaha employ are every bit the match of the one's Arcam use. To de-value their products is a mistake.

True, but try speaking to one when you have a problem......or even finding someone who gives a stuff. Compare that with Leema's customer service, for example.

I agree the personal service is always welcome/ Smile not really enough of it these days.

chebby's picture
Offline
Last seen: 48 min 17 sec ago
Joined: 02/06/2008 - 09:40
Posts: 15820
RE: Cods wallop ?

CnoEvil wrote:

I'm with Abacus.

Personally I'm glad that the likes of Arcam put outright performance at the heart of their AVRs......and try ringing the likes of Yamaha or Pioneer, and asking to speak to one of the designing engineers, to see where it gets you.

http://www.whathifi.com/forum/hi-fi/extremely-poor-customer-service-from-arcam

http://www.whathifi.com/forum/av-receivers/arcam-customer-service

http://www.whathifi.com/forum/hi-fi/arcam-great-products-but-rubbish-customer-service

http://www.whathifi.com/forum/hi-fi/arcam-customer-service

http://www.whathifi.com/review/arcam-av888/user-reviews (see comments regarding customer service)

CnoEvil's picture
Offline
Last seen: 1 hour 2 sec ago
Joined: 21/08/2009 - 18:01
Posts: 12006
RE: Cods wallop ?

chebby wrote:

CnoEvil wrote:

I'm with Abacus.

Personally I'm glad that the likes of Arcam put outright performance at the heart of their AVRs......and try ringing the likes of Yamaha or Pioneer, and asking to speak to one of the designing engineers, to see where it gets you.

http://www.whathifi.com/forum/hi-fi/extremely-poor-customer-service-from-arcam

http://www.whathifi.com/forum/av-receivers/arcam-customer-service

http://www.whathifi.com/forum/hi-fi/arcam-great-products-but-rubbish-customer-service

http://www.whathifi.com/forum/hi-fi/arcam-customer-service

http://www.whathifi.com/review/arcam-av888/user-reviews (see comments regarding customer service)

All those cases were using email...........if you actually ring them, you get on much better. I (and others) have found them fair and helpful, and it was always by phone, to the likes of Matt.

If you can name me a manufacturer that has had zero problems, I'd like to hear about it.........though I am happy to admit that Arcam has had far to many problems, and seems to have used their customers as Beta Testers. At least you could get a 5 year warranty, and most problems appear to have been either sorted to the satisfaction of the customer, or a refund given.

Covenanter's picture
Offline
Last seen: 2 hours 33 min ago
Joined: 20/07/2012 - 10:16
Posts: 1204
RE: Cods wallop ?

I'm not sure why people are getting excited about this!  It's a perfectly sensible corporate strategy to concentrate on up-market products and if some British firms want to do that then that is fine.  In fact it's rather easier to concentrate on one segment of the market that to be all things to all people.

As for CD players, I think they will be around for a while yet.  As a classical music lover I've not yet seen a streaming solution that appeals to me and there is no great incentive to go that way either.  I can understand that if you have thousands of tracks jumping up and down to put CDs into a player every few minutes would be a pain.  However with classical music you generally want to listen to a whole work so you are only getting up maybe every 30 minutes, which is scarcely a burden.

Chris

MakkaPakka's picture
Offline
Last seen: 2 months 1 week ago
Joined: 25/05/2013 - 16:44
Posts: 508
RE: Cods wallop ?

CnoEvil wrote:

Agreed.

As a relatively small independant Co., commoditization is something that's best avoided, as the big boys will do it better.

 

Arcam is not a small independent co. It is 40% owned by a big American company.

chebby's picture
Offline
Last seen: 48 min 17 sec ago
Joined: 02/06/2008 - 09:40
Posts: 15820
RE: Cods wallop ?

Covenanter wrote:

In fact it's rather easier to concentrate on one segment of the market that to be all things to all people.

That doesn't sound like Arcam to me...

 

 

 

 

 

 

 

 

Everything from a £250 portable iPod speaker/dock to a £4500 AV amp and almost everything in between ('all-in-ones', 2-channel seperates, Blu-ray player, wired and wireless DACs etc.)

Charlie Brennan... "We're no longer going to try and do everything..."

Could have fooled me.

Does "no longer" mean they are going to drop the budget-fi, dock-fi and wi-fi stuff?

 

CnoEvil's picture
Offline
Last seen: 1 hour 2 sec ago
Joined: 21/08/2009 - 18:01
Posts: 12006
RE: Cods wallop ?

MakkaPakka wrote:

CnoEvil wrote:

Agreed.

As a relatively small independant Co., commoditization is something that's best avoided, as the big boys will do it better.

Arcam is not a small independent co. It is 40% owned by a big American company.

I was really talking in general.........though I didn't know that.

Even so, Arcam are still "small fry" when compared with the Japanese giants.

 

eggontoast's picture
Offline
Last seen: 2 months 2 weeks ago
Joined: 23/02/2011 - 15:21
Posts: 1416
RE: Cods wallop ?

Not only are they small fry the company accounts, which they filed for A&R Cambridge, indicate they don't make any money either. I believe they layer off a big portion of the UK support staff due to lack of money flow, this is probably also why there have been complaints about their customer service of late.

Pages

Log in or register to post comments