Except for this
"Electronics UK sales manager Colin Pratt told Tech Radar that sidestepping the commodity music market makes a lot of sense. "No one wants to be involved in a bun-fight over lower-priced goods. At the high end people are prepared to spend money, but buyers have become increasingly sophisticated – they want to be futureproofed.""
as a general statement
Load of cod milt.
Observe the signature in its natural habitat.
I'm with Abacus.
Personally I'm glad that the likes of Arcam put outright performance at the heart of their AVRs......and try ringing the likes of Yamaha or Pioneer, and asking to speak to one of the designing engineers, to see where it gets you.
I've heard a fair number of AVRs, and Arcam are (imo) easily the best at 2 channel (in their price range)....which is often an important attribute.
"Everything has been said before, but since nobody listens we have to keep going back and beginning all over again." André Gide
yes probably a more personal service, but I bet the design engineers that Yamaha employ are every bit the match of the one's Arcam use. To de-value their products is a mistake.
Hi Fi = Mac Book Pro - Monitor Audio WS100
HC = Pionner VSX 922 K - Boston Acoustics Soundware XS
Ear Fi = iPad Mini - Soundmagic E10
As a relatively small independant Co., commoditization is something that's best avoided, as the big boys will do it better.
A fishy tale.
THWACK !!!.......''That was goood'' !............
Yes probably a more personal service, but I bet the design engineers that Yamaha employ are every bit the match of the one's Arcam use. To de-value their products is a mistake.
True, but try speaking to one when you have a problem......or even finding someone who gives a stuff. Compare that with Leema's customer service, for example.
I agree the personal service is always welcome/ not really enough of it these days.
http://www.whathifi.com/review/arcam-av888/user-reviews (see comments regarding customer service)
Marantz M-CR603 + AirPlay • Rega R3 loudspeakers • iPhone 5 • iMac • Apple Airport Extreme 802.11n • Apple iPad Mini • Panasonic TX-L32D25B • Sony BDP-S390 • Ruark Audio R1 Deluxe • Humax HDR-Fox T2
All those cases were using email...........if you actually ring them, you get on much better. I (and others) have found them fair and helpful, and it was always by phone, to the likes of Matt.
If you can name me a manufacturer that has had zero problems, I'd like to hear about it.........though I am happy to admit that Arcam has had far to many problems, and seems to have used their customers as Beta Testers. At least you could get a 5 year warranty, and most problems appear to have been either sorted to the satisfaction of the customer, or a refund given.
I'm not sure why people are getting excited about this! It's a perfectly sensible corporate strategy to concentrate on up-market products and if some British firms want to do that then that is fine. In fact it's rather easier to concentrate on one segment of the market that to be all things to all people.
As for CD players, I think they will be around for a while yet. As a classical music lover I've not yet seen a streaming solution that appeals to me and there is no great incentive to go that way either. I can understand that if you have thousands of tracks jumping up and down to put CDs into a player every few minutes would be a pain. However with classical music you generally want to listen to a whole work so you are only getting up maybe every 30 minutes, which is scarcely a burden.
Arcam is not a small independent co. It is 40% owned by a big American company.
Round Things > Boxes > Wires > Boxes > Walls/Ceiling/Acoustic Stuff > Ears > Brain
In fact it's rather easier to concentrate on one segment of the market that to be all things to all people.
That doesn't sound like Arcam to me...
Everything from a £250 portable iPod speaker/dock to a £4500 AV amp and almost everything in between ('all-in-ones', 2-channel seperates, Blu-ray player, wired and wireless DACs etc.)
Charlie Brennan... "We're no longer going to try and do everything..."
Could have fooled me.
Does "no longer" mean they are going to drop the budget-fi, dock-fi and wi-fi stuff?
I was really talking in general.........though I didn't know that.
Even so, Arcam are still "small fry" when compared with the Japanese giants.
Not only are they small fry the company accounts, which they filed for A&R Cambridge, indicate they don't make any money either. I believe they layer off a big portion of the UK support staff due to lack of money flow, this is probably also why there have been complaints about their customer service of late.
You believe or you know?
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