Bad experience with Jungson Audio

Hi all

I’m Zack from South Africa. I would like to share the following story. I don’t want to get wrong. This story is not a complain I would like to protect future customers to being fraud from Jungson Audio.

In the end of 2009 I decide to start import of Jungson Audio in South Africa. After 1 month negotiations with Grant Fidelity I did my firs import (I couldn’t contact directly with Jungson Audio on that stage). In January 2010 I finally contact directly with Jungson and they said to me they going to do everything to build dealership with me. Then I did my second shipment. When the goods arrived I did advertising in the local hi fi magazine (Audio Video magazine). In the day the magazine was on sell oneter two companies call me and they said to me they also bought Jungson products and they also wanted to become dealers. But actually the real problem came after that. Now I`ll publish my last e mail to Jungson Audio. After that e mail I received reply that they have my e mail and they will replay later but they did`n replay since 19.08.2011

There is the e mail:

Hi Diana
Hope you are well.
I`m not sure you are getting my e mails so there is again thee mail.
I would like to tell you the story with my experience with Jungson audio.
Last year I bought from Grand Fidelity the following products: 1pcs JA 99D for the price of $2200.00; 2 pcs  of AV1000D for the price of $3200.00($1600.00 each).(Total $5400.00)
After that I bought from you directly:
1pcs CD Impresion II for the price of $1160;
1 AV1000D for the price of $1200.00;
1pair of BD8 for the price of $500;
1 pair of JA50 for the price of $2270.00;
1pair of BD6 for the price of $900.00.
I’ve got the following  problems with these products:
First I sold CD ImpresionII. 2 days later the customer returned to me the CD player because two of the outputs stopped working only XLR output was working. After that I sold the CD player to other customer on a complete lost but he agreed to buy it in this condition.
The speaker BD6 arrived with terrible quality. The cabinets of the speaker were different and 2 days after they arrived one of them just stopped working. The problem was faulty crossovers. Believe it or not I took out the drivers and I threw away the speakers.
Maybe you remember I had a problem with the volume control of JA99D and the problem is still there. It is going up and down by itself.
The worst came when all of AV1000D came back. They were faulty and I should return again the money to the customers. But the worst of all is I lost my reputation.   
First AV1000D the protection is on and off all the time.
Second AV1000D the volume control started from 25 and one day just stop working.
On the third AV1000D the volume control went to 50 from itself during my customer watch some move and it blow the speakers so I should pay for the repair of his speakers too.
From all the products I bought from Jungson Audio so far   JA50 doesn’t have any problem. They were with me 9 mounts and now from 7 mounts they are in my customer and he is very happy with them so far.   
BD8 are still in my showroom and I don’t have any problems with them as well.Let say I had an extremely bad luck but this is the story with my Jungson products.
I’ve got an offer to Jungson if you are agreeing it will be good for both sides. I can send you back my 3 AV1000D for which I paid $4400.00 and because I don’t want to take another chance with integrated amplifiers you can swap them for me for two pairs of JA50 and you can send me the volume control for JA99D.
I’m sure I can sell successfully the monoblocks and they are really very good.
If you are agreeing on my offer we can restore our business relationships.
Jungson audio have got a serious reputation and I don’t see reason not to be agree on the exchange.
Looking forward to hear from you.
Regards,
Zack

I thing even they are not agree with the exchange they own me back u service and they could offer to me to send me the spare parts.  They just keep quiet. For me that means they don’t have any after sale service.

Yesterday I had call from the second company who bought their products and the gentlemen said to me he have got the same problem with one of his JA99D which amp also have been sold to customer.

I`m publishing the story so all future customer of Jungson Audio can just thing another one time before they make the decision for the purchase.

Thank you for your attention.

Hi all

I’m Zack from South Africa. I would like to share the following story. I don’t want to get wrong. This story is not a complain I would like to protect future customers to being fraud from Jungson Audio.

In the end of 2009 I decide to start import of Jungson Audio in South Africa. After 1 month negotiations with Grant Fidelity I did my firs import (I couldn’t contact directly with Jungson Audio on that stage). In January 2010 I finally contact directly with Jungson and they said to me they going to do everything to build dealership with me. Then I did my second shipment. When the goods arrived I did advertising in the local hi fi magazine (Audio Video magazine). In the day the magazine was on sell oneter two companies call me and they said to me they also bought Jungson products and they also wanted to become dealers. But actually the real problem came after that. Now I`ll publish my last e mail to Jungson Audio. After that e mail I received reply that they have my e mail and they will replay later but they did`n replay since 19.08.2011

There is the e mail:

Hi Diana
Hope you are well.
I`m not sure you are getting my e mails so there is again thee mail.
I would like to tell you the story with my experience with Jungson audio.
Last year I bought from Grand Fidelity the following products: 1pcs JA 99D for the price of $2200.00; 2 pcs  of AV1000D for the price of $3200.00($1600.00 each).(Total $5400.00)
After that I bought from you directly:
1pcs CD Impresion II for the price of $1160;
1 AV1000D for the price of $1200.00;
1pair of BD8 for the price of $500;
1 pair of JA50 for the price of $2270.00;
1pair of BD6 for the price of $900.00.
I’ve got the following  problems with these products:
First I sold CD ImpresionII. 2 days later the customer returned to me the CD player because two of the outputs stopped working only XLR output was working. After that I sold the CD player to other customer on a complete lost but he agreed to buy it in this condition.
The speaker BD6 arrived with terrible quality. The cabinets of the speaker were different and 2 days after they arrived one of them just stopped working. The problem was faulty crossovers. Believe it or not I took out the drivers and I threw away the speakers.
Maybe you remember I had a problem with the volume control of JA99D and the problem is still there. It is going up and down by itself.
The worst came when all of AV1000D came back. They were faulty and I should return again the money to the customers. But the worst of all is I lost my reputation.   
First AV1000D the protection is on and off all the time.
Second AV1000D the volume control started from 25 and one day just stop working.
On the third AV1000D the volume control went to 50 from itself during my customer watch some move and it blow the speakers so I should pay for the repair of his speakers too.
From all the products I bought from Jungson Audio so far   JA50 doesn’t have any problem. They were with me 9 mounts and now from 7 mounts they are in my customer and he is very happy with them so far.   
BD8 are still in my showroom and I don’t have any problems with them as well.Let say I had an extremely bad luck but this is the story with my Jungson products.
I’ve got an offer to Jungson if you are agreeing it will be good for both sides. I can send you back my 3 AV1000D for which I paid $4400.00 and because I don’t want to take another chance with integrated amplifiers you can swap them for me for two pairs of JA50 and you can send me the volume control for JA99D.
I’m sure I can sell successfully the monoblocks and they are really very good.
If you are agreeing on my offer we can restore our business relationships.
Jungson audio have got a serious reputation and I don’t see reason not to be agree on the exchange.
Looking forward to hear from you.
Regards,
Zack

I thing even they are not agree with the exchange they own me back u service and they could offer to me to send me the spare parts.  They just keep quiet. For me that means they don’t have any after sale service.

Yesterday I had call from the second company who bought their products and the gentlemen said to me he have got the same problem with one of his JA99D which amp also have been sold to customer.

I`m publishing the story so all future customer of Jungson Audio can just thing another one time before they make the decision for the purchase.

Thank you for your attention.