Monster Beat Dr. Dre Studio Headphones - Dissapointment
I just came back from Dubai, UAE last weekend where on the last day I was there, I purchased this headphones from Virgin Megastore in Mall of the Emirates. I was rushing to the airport hence did not test them out after purchasing.I only tested the the display unit in the shop and the sound really blew me away. It is better than the Bose.
However, when I first statrted using on the flight back to Kuala Lumpur, it did not function as its supposed to be. The mute button on the right cup had to be constantly touched in order to get the sound. I mean literally touch, not pressed. Its like there some static thingy going on there. Take my finger away, then the sound is gone.
It was a good thing that I still had my Sennheiser earphones for the rest of the flight.
Once in KL, I emailed Monsters Cable US but since it was the weekend, had to wait till Monday. But no respond till Tuesday so I re-emailed them on Tuesday. They then replied for me to contact their sole distibutor in KL but I have never seen these phones sold here.They also gave the contacts of their distributor in UAE. Was told to contact either one of them to getr a replacement unit. If these 2 distributors do not want to replace, then I have to send the unit back to US for a replacement.
A bit dissapointed that I have to go through all these trouble when there is a lot of hype of the quality of these phones by Monsters.
Anyone else ever experienced the same problem with this unit?
idc,
Thanks. Yes more bad news. The sole distributor in in Malaysia does not want to replace my unit with a new. Mosnter Cable USA will but I will have to courier them the unit. That will be easily another 3 to 4 weeks.
El Hefe, sorry to hear about what happened to your Monster Beat headphones. If you could get those issues worked out I'm sure you'll have a blast with them. Another "common" issue that I've heard on US forums is that the plastic band will crack around the metal screws. Seen it happened personally at a local Apple store. But I'm sure if you take good care of them that won't be a problem.
I have finally sent the damaged unit to Monsters in Netehrlands after a few confusion on their side. The confusion came when their US counterpart replied to my email and after a week of communicating, Monsters Europe issued me the RMA number (number used to accept goods to their warehouse). Hence, didnt know whether to send it to USA or Netherlands. Finally they confirmed with me to send the unit to Netherlands. They will replace the unit with a new one but it will take 4 to 6 weeks.
The Denons AHD 1001 would have been a more sensible buy.But if you have the moolah why not go the extra mile.
In between how much did you pay for them in UAE,here in Jeddah the Denons are retailing for SAR1500.
El Hefe:I have finally sent the damaged unit to Monsters in Netehrlands after a few confusion on their side. The confusion came when their US counterpart replied to my email and after a week of communicating, Monsters Europe issued me the RMA number (number used to accept goods to their warehouse). Hence, didnt know whether to send it to USA or Netherlands. Finally they confirmed with me to send the unit to Netherlands. They will replace the unit with a new one but it will take 4 to 6 weeks.
Are Monster meeting the cost of shipping?
Ramanuj:The Denons AHD 1001 would have been a more sensible buy.But if you have the moolah why not go the extra mile.
Hi Ramanuj. Am I getting this right? SAR1500 is £263. That is what the Beats cost here, give or take £10. The Denon AH D1001 can be had for £100.
DAVID MCKEOWN:El Hefe:I have finally sent the damaged unit to Monsters in Netehrlands after a few confusion on their side. The confusion came when their US counterpart replied to my email and after a week of communicating, Monsters Europe issued me the RMA number (number used to accept goods to their warehouse). Hence, didnt know whether to send it to USA or Netherlands. Finally they confirmed with me to send the unit to Netherlands. They will replace the unit with a new one but it will take 4 to 6 weeks.
Are Monster meeting the cost of shipping?
They are not covering the cost for me to ship the unit to their warehouse in Netherlands but they will cover the cost of sending the new unit. Nevertheless, due to feeling really ****** off, I purchased myself an Alessandro-Grado Music Pro headphones today. Cost me like 570 quid. Will write this one up in a separate thread.
Ramanuj:The Denons AHD 1001 would have been a more sensible buy.But if you have the moolah why not go the extra mile.
I bought it for AED 1400. I think that is about 270 quid.
idc:Ramanuj:The Denons AHD 1001 would have been a more sensible buy.But if you have the moolah why not go the extra mile.
Hi Ramanuj. Am I getting this right? SAR1500 is £263. That is what the Beats cost here, give or take £10. The Denon AH D1001 can be had for £100.
Thats right,i heard the beats,believe me they didnt impress me at all,for the price they come at and what they do.
I am soooo dissapointed in Monster Cable. I have sent my faulty unit 2 weeks ago and they have confirmed that they have received it but ask me to wait for 2 weeks because it out of stock out of their Netherlands warehouse. A few days after that they said that they will ship it out on 21st July. Its been 8 days now and I have not receive the unit. I have emailed them twice this week but they have stop replying to my emails.
Very poor customer service. Although mine might be an isolated case but nevertheless, I will never recommend their product to others.
What can be done to ensure I get a replacement unit as soon as possible? Anyone in the UK can help out or suggest?
Finally received my headphones via courier last weekend. And this unit is in full working order. With the courier charges to send the damaged unit + customs tax on receiving the new unit, I had to fork up another 80 quid.
Sound wise, its definitely providing more bass than the Alessandro Grado and does feel enclosed. the noise cancelling works really good in a noisy environment.Have yet to try it on a flight.
Product seems good but I rate their customer service to be the worst experience I have ever had, from both the US and Netherlands locations. To be frank, I have emailed and even called Netherlands to get the update and they promise to give me the UPS number via email, but nothing was done. I wasnt even expecting the replacement unit to come. It was just a normal Thursday morning when the UPS guy showed up in front of my house, asking for custom tax payment before he can release the unit.
Just look at their name - if you expect excellence from a product called that, well you're already a few scotch eggs short of a picnic....
they are pretty highly regarded but to be honest i am fed up of seeing footballers and jls wearing them round their necks!!!!
I think their service has been pretty poor to charge you delivery costs and being stuck for import duties for an item you have already bought that was faulty!
Yeah, I notice some footballers and athletes were uing these phones. Was it Beckham who was using this in the recent world cup?
I am very unhappy with the purchase. SOmething that I thought I got it cheaper buying in Dubai compared to Malaysia, end up costing me the same but plus the heartache.
And guess what, they have not even replied my email even just to check whether I have received the headphones or not.
If it is any consolation El Hefe, this is the first Dr Dre thread I have seen that complained of a fault. You have probably just been unlucky and since you lack easy access to a shop to return them to, that is obviously going to make it more complicated.
Internet - laptop - DAC - amp - lots of headphones.
http://idc1966.blogspot.co.uk/
"A music lover will stop what he's doing and stay glued to a favorite piece of music even if it's coming over a 3" speaker or a public-address system..." - Ken Rockwell