Sky HD box - lip sync is out on HD channels only

I just got Sky HD and the engineer told me this was the first Pace box he'd installed! I'm experiencing the same lip-sync issue and even though the delay is minimal it is still noticeable, although not as bad as a Bruce Lee film

Hi Jack,

 Have you called Sky about it?

Is this on every HD channel or just certain ones?

Hi guys,

Just settling to down to watch Murray hopefully beat Federer and have too noticed awful lip sync problems on Sky HD coverage but not on SD coverage.

Monkey King when you phoned Sky did you ask for the £10 refund every month or was it offered ,let me know that would be great.

Going to check out other HD channels and let you know if problems occur on those as well.

Great picture by the way just a real shame it appears to be at least a second or two out of sync

Richard,

I spoke to the technical helpline who suggested I phoned the billing department. On speaking to billing I was quite forceful about the fact that I'm not receiving the proper service at present and was not happy to pay for my HD service - at this point they offered to re-credit the amount I have paid already (2 months) into my account. They have not actually suspended payment for the HD sub but instead I need to ring them when my HD is working properly to get a further re-credit for any months with sub-standard viewing. I'm trying to press them on when it's going to be sorted - have sent Sky an e-mail as their technical helpline team are keeping their lips shut.

Bernie,

It's on all HD channels. All SD channels are normal.

Strange that as nearly all my HD channels are fine with only the occasional problem on Sky Sports channels which notices more eg when they are talking at half time during football matches etc. The more unusual HD channels such as Rush and Lux etc always seem fine.

Bernie,

 Have you got a new Pace HD box?

Hi Monkey King Not sure if this helps but i find a similar problem every now and then, also the volume is alot lower than SD channels

anyway as for the Lip-Sync what i have done is change the channel then go back to the original channel and this essems to cure the problem, i am sure you have tried this but thought it may be an option, i have the original first  HD Box.

Andy

Hi, we had the same problem but it seems to be resolved now we have changed the hdmi lead to QED form the standard Sky - also reset the box by switching it off for ten minutes.

Still on the first box, but not experiencing the problem - though we dont have surround sound (yet....)

 ILMM

I've recently noticed this too. I think it's worse when I playback a HD recording.

Now on 3rd Sky box due to noise and fan not turning off. Notice this latest one (still thompson ?) has neoprene stips on base to lift it higher off the stand to improve ventilation.

Sky has done a firmware upgrade that seems to have helped the lip-synch issue on HD recordings - I had an issue when I first got my replacement Pace box last week, but it's been cured now.

I've also noticed the Pace box is a lot quieter than the Thomson, and seems far quicker to respond to the remote. 

I had a new Pace box, my first HD installation fitted two weeks ago. It suffered from lip sync problems, and then packed in completely. The replacement came on Tuesday morning, it was a Thomson refurb, no lip sync issues, but picture seems worse than the pace. this box has already started playing up, switching to standby after only 2 hours of use.

Seriously unimpressed with Sky experience so far.

anyone still getting the lip sync problem, mine seem's to have gone!

Chris

Yes, mine has been fixed as well with the recent firmware download - hats off to Sky.