SKY+ HD and Lip Sync

Have you tried doing a firmware update?

This cured the problem completely for me.

Many thanks to daveh75 for this:

to do a firmware update,

switch the box off at the mains, press and hold the "back up" button and switch the mains back on whilst keeping the "back up" button pressed

after about 20 seconds all the lights on the box will come on,you can now let go of the back up button.

the box is now downloading the firmware takes about 20 minutes

when the box has finished downloading it will switch into standby mode leave for a couple of minutes then switch the box back on

job done

Interesting. I've had a few problems with lip sync and played around with the audio delay. Some channels are perfect and others a bit more problematic so have left the setting at the happy medium, i.e. about 95% channels are fine.

When you do a firmware update does the box still need to be connected to the satellite aerial? We had ours installed without the ethernet cable as it was over the other side of our room...

HI,

The update described above does not require an ethernet connection. Updates for SKY are done through the dish.

Cheers,

Cofnchtr.

I was informed by the senior tech man at SKY that the firmware update does not always work and customers are still complaining. SKY are beginning to wash there hands and have asked me to consider a de-install! Hows that for 14 years of been a customer.