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roger06's picture
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YouView Humax update Jan '13
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Grrr - having bought a digital optical cable to get DD only in November,  the boxes will now do it by HDMI after this upgrade!!!

 

http://www.youview.com/support/kb/automatic-software-update-january-2013

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RE: YouView Humax update Jan '13

:doh:  D'oh!

It'll be nice to finally be able to choose between 720p/1080i.

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RE: YouView Humax update Jan '13

I played with a You View box for the first time at the weekend, my mother-in-law has one thru TalkTalk. I must say I was very impressed with it, I can see why it got such a good review in WHF. I like the fact that it becomes the hub for viewing rather than a STB you use alongside the TV tuner - a bit like a Sky STB but without a subscription!.

Anyway, I liked it a lot and am saving my pennies now to get one! Keen to know how other users find them now that the boxes have been around for a few months now.

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RE: YouView Humax update Jan '13

daveg56 wrote:

Anyway, I liked it a lot and am saving my pennies now to get one! Keen to know how other users find them now that the boxes have been around for a few months now.

I got my Youview box FREE a few weeks ago, for upgrading my BT Broadband to 'Unlimited Broadband Extra' along with FREE weekend and evening calls - and the whole package is £5 per month LESS than I was paying before the upgrade. Youview is really good - so happy days!

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RE: YouView Humax update Jan '13

Any whisper on the Android Youview app?

A couple of times I've found myself out only to remember there was something I wanted to watch/record. :doh:

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RE: YouView Humax update Jan '13

Hey YouViewers!

I'm considering getting one of these boxes now, but wondered if you could help with a few answers:

1. I've noted on one of the Amazon reviews issues with recordings starting and stopping dead on time i.e. starting at 9pm and finishing at 10pm, no matter what time the program actually starts and stops. What should happen is the box uses Accurate Recording info from the broadcaster to stop and start when this signal is broadcast so this doesn't happen - I know some broadcasters do this well (BBC) and others do it badly / not at all (Channel 5). Just wondered what your experiences of this were so far?

2. How many different fast forward / rewind speeds are there, and what periods of jump forward / jump back intervals are there (i.e. is this fixed or can you tailor this to your own setting like 5s, 15s, 30s etc. and if so, what can you choose)?

3. Can you customise the EPG i.e. by removing channels you know you don't want to watch and re-ordering them so that the HD channels appear at the top?

4. How do updates work - can you update the box manually or do you just have to wait for it to do it itself (presumably over the internet)?

5. Can you start recording all of a programme that you're halfway through watching i.e. you start watching a programme and it's in the buffer so you can rewind to the start if you wanted to, but you're not actually recording it. You then decide someone you know would be interested, so can you rewind to the beginning and then record the whole programme from the start, not just from the point you have reached?

6. Can you transfer recordings off the box to something else e.g. to a computer / USB hard disk? Probably not, but worth asking!

7. Can you backup your scheduled recordings list i.e. sometimes you build up quite a collection of scheduled recodings on Series Link and if you need to reset the box at all, these can be lost and you have to set them all up again. It's good to be able to back up this list to a file on a USB drive, so you can restore it in this instance.

8. Finally, when searching, how is the interface for typing in words for searching for programmes on the catchup services - does it use predicative text style input, or is the laborious method of pressing the corresponding key each time until you have the letter you want? Any option for plugging in a USB keyboard (long shot!)?

Thanks guys - these are the sorts of things you only find out from people who use the box every day, and in my mind make a big difference to the experience!

 

The owls are not what they seem...

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RE: YouView Humax update Jan '13

Anyone with a YouView box who can help? I'm going to try and find one in John Lewis when I finally get some time off work to have a look!

 

The owls are not what they seem...

Joe Cox's picture
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RE: YouView Humax update Jan '13

We put your questions to a YouView spokesperson. See answers below in bold.

professorhat wrote:

Hey YouViewers!

I'm considering getting one of these boxes now, but wondered if you could help with a few answers:

1. I've noted on one of the Amazon reviews issues with recordings starting and stopping dead on time i.e. starting at 9pm and finishing at 10pm, no matter what time the program actually starts and stops. What should happen is the box uses Accurate Recording info from the broadcaster to stop and start when this signal is broadcast so this doesn't happen - I know some broadcasters do this well (BBC) and others do it badly / not at all (Channel 5). Just wondered what your experiences of this were so far?

A – broadcast issue but working with broadcasters to improve. See community support forums.

2. How many different fast forward / rewind speeds are there, and what periods of jump forward / jump back intervals are there (i.e. is this fixed or can you tailor this to your own setting like 5s, 15s, 30s etc. and if so, what can you choose)?

A – The fast forward speeds are – 2, 6, 12 and 30 – and on recorded programmes you can skip along the timeline minute by minute or type in a number and it will skip to that place in the programme e.g. 30 for 30mins into the programme.

3. Can you customise the EPG i.e. by removing channels you know you don't want to watch and re-ordering them so that the HD channels appear at the top?

A – You can hide but not customise. 

4. How do updates work - can you update the box manually or do you just have to wait for it to do it itself (presumably over the internet)?

A – Yes you can update manually.

5. Can you start recording all of a programme that you're halfway through watching i.e. you start watching a programme and it's in the buffer so you can rewind to the start if you wanted to, but you're not actually recording it. You then decide someone you know would be interested, so can you rewind to the beginning and then record the whole programme from the start, not just from the point you have reached?

A – If you start watching a programme and only decide to record it halfway through – it will only record from the point you pressed the record button (it won’t record from when you started watching the programme).

6. Can you transfer recordings off the box to something else e.g. to a computer / USB hard disk? Probably not, but worth asking!

A – No.

7. Can you backup your scheduled recordings list i.e. sometimes you build up quite a collection of scheduled recodings on Series Link and if you need to reset the box at all, these can be lost and you have to set them all up again. It's good to be able to back up this list to a file on a USB drive, so you can restore it in this instance.

A – We currently don’t have the functionality to back up series links/programme records if you reset the box.

8. Finally, when searching, how is the interface for typing in words for searching for programmes on the catchup services - does it use predicative text style input, or is the laborious method of pressing the corresponding key each time until you have the letter you want? Any option for plugging in a USB keyboard (long shot!)?

A – Typing letters prompts content suggestions. No support for USB keyboard.

Thanks guys - these are the sorts of things you only find out from people who use the box every day, and in my mind make a big difference to the experience!

 

 

Some exciting YouView updates in the pipeline but our lips are sealed for now...

Editor, whathifi.com

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RE: YouView Humax update Jan '13

Sorry to jump this thread, but does anyone know how I can get the sound working properly again through my Klipsch ipod dock. I had it plugged into the TV directly via 3.5mm jack and it used to work great (obviously nothing like a proper surround system or soundbar, but much better than TV only).

Since adding my YouView box I only get about a third of the volume coming throught the Klipsch. Why is this and can anything be done to resolve it?

Any advice most welcome. :wall:

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RE: YouView Humax update Jan '13

Joe Cox wrote:

We put your questions to a YouView spokesperson. See answers below in bold.

...

Some exciting YouView updates in the pipeline but our lips are sealed for now...

Thanks Joe - much appreciated! I actually picked up a box on trial from Richer Sounds a few weeks back and have decided to keep it - very impressed with the way it works. Also, didn't know about the ability to skip to a certain point by typing in the number of minutes in a recording so that's a good tip.

Looking forward to seeing the exciting updates!

 

The owls are not what they seem...

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RE: YouView Humax update Jan '13

hifiman007 wrote:

Sorry to jump this thread, but does anyone know how I can get the sound working properly again through my Klipsch ipod dock. I had it plugged into the TV directly via 3.5mm jack and it used to work great (obviously nothing like a proper surround system or soundbar, but much better than TV only).

Since adding my YouView box I only get about a third of the volume coming throught the Klipsch. Why is this and can anything be done to resolve it?

Any advice most welcome. :wall:

Can you confirm how it's all hooked up i.e. how is the YouView connected to the TV, what else is connected (if anything) and what are you watching when it's only a third - is it everything since adding the box, or just certain sources?

 

The owls are not what they seem...

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RE: YouView Humax update Jan '13

Thanks for your reply - much appreciated. It's all the time from all sources. I've just got the TV connected to YouView via HDMI and TV connected to Klipsch via 3.5m jack. TV ariel from YouView to wall socket. DVD player connected to TV via Scart. It's only since adding YouView that I've had the problem.

 

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RE: YouView Humax update Jan '13

Apart from ITV Player and 4oD does the Humax YouView box merit the £250 it would cost to replace my HDR-Fox T2 ?

How long will YouView last? (As an entity/service. Not asking about the machine itself.) I've read about 'trouble at the top' in YouView recently.

Doesn't a Samsung smart TV do all this anyway? (Apart from the recording to HDD function that my Humax already does.)

If it just comes down to adding 4oD and ITV Player, would I be better off putting the money towards a Samsung smart TV?

"We are currently awaiting the loading of our complement of small lemon-soaked paper napkins for your comfort, refreshment and hygiene during the journey."

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RE: YouView Humax update Jan '13

Chebby. All I can say is that my personnel experience of YouView hasn't been a good one. It has some good points but in your situation I would definitely just get a smart TV if you've after a new TV anyway. See my comments below:

Poor product and even worse customer service from Humax. Many improvements needed to product itself and the value Humax places in their customers!

We've had this product now for about 3 months and there are many areas that need improving, but the main one I'd like to focus on is the remote control. It's never really worked propery from day one, but we thought we'd persevere. It can take anything from 2 seconds to 2 minutes to change channel. Sometimes the remote doesn't work at all. I finally reached the end of my tether today and contacted Humax technical support and the response I got was baffling and frankly unbelievable. They said that there is "not a problem with the product" but because I've got it on a glass shelf in a AV cabinet it might not work due to the fact it works from infrared. Funny that! - no other product I've ever had has had this problem. If this is the case they should state it when you buy it. Their solution - "get rid of the AV cabinet and buy a new one!!!!". Hmmm, yes - I'd love to buy a new AV cabinet at an extra cost of a couple of hundred pounds just so your rubbish product might stand a chance of working!. 

The principle of Youview is generally a good one, and it's nice being able to catch up on anything you've forgetten to record over the last 7 days. The menus are OK, but I don't like the very dated looking orangy/red lcd display (especially when it's mixed with the other part of the lcd display which is a cool blue). The fact that it doesn't have built-in wifi is also disappointing, but at least I knew this when I bought it. Instead, unless you've got a broadband socket next to your tv, you'll need to buy some special plug adapters from TPlink or similar.  

The other downside for me is that I previously had the TV plugged into my Klipsch sound dock via a 3.5mm jack, which whilst not amazing sound was very much better than the tv alone.  I've tried running Youview through the Klipsch and whilst the sound does come through on it, it's so quiet that it's not really worth it. So, now I'm probabably going to need to buy a proper soundbar too  Sad Now, I don't know whether this is a 'problem' with the Youview box as such or whether that just how all of these youview boxes work, but either way it is frustrating. The final thing is that Youview takes an age to initiate from standby - again, very frustrating. Maybe this is down to me having the "wrong sort of cabinet for Humax products" again!!! 

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RE: YouView Humax update Jan '13

hifiman007 wrote:

Thanks for your reply - much appreciated. It's all the time from all sources. I've just got the TV connected to YouView via HDMI and TV connected to Klipsch via 3.5m jack. TV ariel from YouView to wall socket. DVD player connected to TV via Scart. It's only since adding YouView that I've had the problem.

And if you unplug the YouView box, does the sound return to normal?

 

The owls are not what they seem...

professorhat's picture
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RE: YouView Humax update Jan '13

chebby wrote:

Apart from ITV Player and 4oD does the Humax YouView box merit the £250 it would cost to replace my HDR-Fox T2 ?

How long will YouView last? (As an entity/service. Not asking about the machine itself.) I've read about 'trouble at the top' in YouView recently.

Doesn't a Samsung smart TV do all this anyway? (Apart from the recording to HDD function that my Humax already does.)

If it just comes down to adding 4oD and ITV Player, would I be better off putting the money towards a Samsung smart TV?

I'd think probably not - I was in the market as my Digital Stream had a hard disk failure and I could either pay to replace it or I had the opportunity to try something new out - I got it on a trial and very happy with it, but if you've already got BBC iPlayer on the HDR-Fox T2 (I think), then it wouldn't be worth it in my opinion. The one thing it does have which your Humax probably doesn't (I don't think) is an iPhone app which lets you set a recording up when you're out and about - this has come in useful a couple of times already - however, not sure this is worth £250.

The nice thing is it's all integrated in one box, and if you miss something, just scrolling back and clicking play is much easier than having to switch on the computer, do a search etc. Also, I find just clicking on the menu to find something else to watch if there's nothing good on or recorded is a very "nice to have", again, without the faff associated with the old way I used to access the catch up services. Can't comment on the future of it, but certainly Mr Cox seems to suggest things are in the pipeline.

As to the box itself, I've only recently got it and therefore am running the latest firmware upgrades and I've not really had any issues at all. One thing that has happened is rewinding / fast forwarding has got stuck when watching recordings a couple of times, but I've seen there's a firmware update which resolves this coming in the next couple of weeks. The standby issues can be fixed by turning off "eco" mode - yes, it's slightly less environmentally friendly, but I know that the world has far more serious problems in this regards + the off-site recording from the iPhone app doesn't work when in this mode anyway.

On the remote control, I use my own Logitech remote, but even when I used the YouView remote for a time when I first got it, I haven't noticed any of the issues hifiman has listed. Having said that, one of the reasons I bought from Richer Sounds was that I knew I can always take it back to them if I do get issues and will likely get decent customer service in getting it resolved, especially with John Clayton's email being posted around the forums  Smile

 

The owls are not what they seem...

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