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Virgin TiVo Catch up problem

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Casca's picture
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So here's a part rant, part question, part observation from a very unhappy Virgin subscriber.

I have two boxes, one's a TiVo. Overnight last week Virgin changed the on-demand/catch up system on the TiVo so that it's no longer the usual one (which is on my other box) and essentially just a duplication of the branded players available from the main networks. So, on my TiVo if I want to catch up on a BBC show I have to use iPlayer.

This is really stupid on Virgin's behalf. It removes a key differentiator from the competition (Sky and YouView) and it gets rid of key functionality from what was a pretty damn good system. It's now not possible, for example, to skip 10 minutes by pressing a single button (very useful if you return to a show after having watched half of it the day before) and you can't drop down a full page in a list of shows, you have to scroll down line by line which can take for ever.

In addition BBC iPlayer does not stream HD material even though it tells you it is.

So, I am paying a premium to have/use TiVo and Virgin have reduced functionality and service that made it superior to the Skybox. Why?

Given how well WHFSAV reviewed the TiVo box is there any way you could speak to the clever folks at Virgin and find out why they did this, why they think it improves the customer experience and if they are going to reinstate core functionality? It is impossible for a regular mortal to speak to anyone on the usual numbers who has any idea about this.

Casca's picture
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Joined: 15 Aug 2007
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RE: Virgin TiVo Catch up problem

Phew! That was hard to post!! The text kept vanishing!!

8009514's picture
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Joined: 7 Jan 2008
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RE: Virgin TiVo Catch up problem

Try Ch up / Ch down for full page scrolling.

Rich

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8009514's picture
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RE: Virgin TiVo Catch up problem

And its the << and >> buttons to scroll to where you want to watch from.

Rich

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Marantz MCR603, Maplin mutistrand OFC, Wharfedale 121s, AKG K44 • Pana TX-L39EM6B, Pana DMR-EX769, V+, Thatcable HDMIs, Tacima • Dansette and HMV wind up gramophone.

Casca's picture
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Joined: 15 Aug 2007
Posts: 297
RE: Virgin TiVo Catch up problem

After four (vey long telephone calls) I finally got someone to admit that BBC iplayer does not stream HD via TiVo at the moment even though it says it does. I got an account credit.Hurrah. It should be fixed by December 16th apparently..... Hurrah again.

The TiVo box apparently works using the broadband feed, not the cable so it doesn't effect a standard box. My standard box is working fine with BBC HD OD material.

The reason I'm so keen on this is that the OD material seems to have less compression than the broadcast feed and so looks MUCH better. And besides, I'm paying for it, right?

Casca's picture
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Joined: 15 Aug 2007
Posts: 297
RE: Virgin TiVo Catch up problem

After four (vey long telephone calls) I finally got someone to admit that BBC iplayer does not stream HD via TiVo at the moment even though it says it does. I got an account credit.Hurrah. It should be fixed by December 16th apparently..... Hurrah again.

The TiVo box apparently works using the broadband feed, not the cable so it doesn't effect a standard box. My standard box is working fine with BBC HD OD material.

The reason I'm so keen on this is that the OD material seems to have less compression than the broadcast feed and so looks MUCH better. And besides, I'm paying for it, right?

Casca's picture
Offline
Joined: 15 Aug 2007
Posts: 297
RE: Virgin TiVo Catch up problem

After four (vey long telephone calls) I finally got someone to admit that BBC iplayer does not stream HD via TiVo at the moment even though it says it does. I got an account credit.Hurrah. It should be fixed by December 16th apparently..... Hurrah again.

The TiVo box apparently works using the broadband feed, not the cable so it doesn't effect a standard box. My standard box is working fine with BBC HD OD material.

The reason I'm so keen on this is that the OD material seems to have less compression than the broadcast feed and so looks MUCH better. And besides, I'm paying for it, right?