13 posts / 0 new
Last post
sogophonio11's picture
Offline
Last seen: 6 months 2 weeks ago
Joined: 23/06/2011 - 16:10
Posts: 220
Virgin price hike (Again!)

My virgin bill has increased yet again! Third time in less than a year. Once for sky platform support ( Out of virgins control) Twice for bundle. Point  here is, they never tell you in advance, and  just sneak it in! Am now paying over a hundred quid a month for two tivo boxes and basic broadband. Soon to be doubled in speed, for no more money: Yeah right!

Any one else disgruntled? Have been in contact with them, no response so far, did i expect that then? Love the service, quality is second to none. Its the way they rely on that, and continuation of customer loyalty that gets my goat!

 

laserman16's picture
Offline
Last seen: 1 month 1 week ago
Joined: 23/11/2007 - 18:17
Posts: 2259
RE: Virgin price hike (Again!)

sogophonio11 wrote:

My virgin bill has increased yet again! Third time in less than a year. Once for sky platform support ( Out of virgins control) Twice for bundle. Point  here is, they never tell you in advance, and  just sneak it in! Am now paying over a hundred quid a month for two tivo boxes and basic broadband. Soon to be doubled in speed, for no more money: Yeah right!

Any one else disgruntled? Have been in contact with them, no response so far, did i expect that then? Love the service, quality is second to none. Its the way they rely on that, and continuation of customer loyalty that gets my goat!

 

They have told us in advance, about a couple months I think.

sogophonio11's picture
Offline
Last seen: 6 months 2 weeks ago
Joined: 23/06/2011 - 16:10
Posts: 220
RE: Virgin price hike (Again!)

How did they do that then? Must have blinked!

But do you think it reasonable, three increases in less than a year?

Cheers.

sogophonio11's picture
Offline
Last seen: 6 months 2 weeks ago
Joined: 23/06/2011 - 16:10
Posts: 220
RE: Virgin price hike (Again!)

BUMP:quest:

laserman16's picture
Offline
Last seen: 1 month 1 week ago
Joined: 23/11/2007 - 18:17
Posts: 2259
RE: Virgin price hike (Again!)

Not sure now how they informed us but I know we were aware of it.

No Sky increase for us as we don't have that bit.

sogophonio11's picture
Offline
Last seen: 6 months 2 weeks ago
Joined: 23/06/2011 - 16:10
Posts: 220
RE: Virgin price hike (Again!)

Thanks for the reply.Just a bit Pxxxxx about the way they went about it(IMO)

Spose Sky has its foibles as well?

Cheers.

ukdavej's picture
Offline
Last seen: 4 days 6 hours ago
Joined: 12/10/2009 - 12:51
Posts: 533
RE: Virgin price hike (Again!)

I got a letter telling me. If I remember rightly, this latest increase was on the Broadband (3 pounds for 60mb flavour) and the line rental (one pound across the board). I have already decided to go back to BT for phone and ditch the TV (can never find anything on I want to watch that isn't on freeview). No too sure about BB yet as my phone line is a piece of old twine that can just about support 2mb download speeds. We should be getting fibe in the spring so will look at that when the time comes.

The one that really annoys me is the line rental. This is their second increase in a year. To be fair, no one else is any better, BT have had at least two, maybe three. What does annoy me though is you can have it for 10 quid a month if you pay up front for 12 months

jjbomber's picture
Offline
Last seen: 1 month 2 weeks ago
Joined: 22/12/2006 - 00:42
Posts: 797
RE: Virgin price hike (Again!)

sogophonio11 wrote:

 Soon to be doubled in speed, for no more money: Yeah right!

 

One of the engineers told me in march last year that they had just done all the work to double the speed on Broadband. We are still waiting for it to happen. All the adverts with Usain Bolt are a distant memory. This is the bit I don't understand. They say they can't double my speed from 30Mb to 60Mb until they finish the upgrading work, sometime in August. However, if I pay an extra £4 a month, I can have it straight away. 

 

margetti's picture
Offline
Last seen: 1 week 4 days ago
Joined: 29/05/2008 - 18:58
Posts: 1060
RE: Virgin price hike (Again!)

jjbomber wrote:

sogophonio11 wrote:

 Soon to be doubled in speed, for no more money: Yeah right!

One of the engineers told me in march last year that they had just done all the work to double the speed on Broadband. We are still waiting for it to happen. All the adverts with Usain Bolt are a distant memory. This is the bit I don't understand. They say they can't double my speed from 30Mb to 60Mb until they finish the upgrading work, sometime in August. However, if I pay an extra £4 a month, I can have it straight away. 

We upgraded about a year ago to 50Mb, partially on the promise of the "soon to arrive" speed doubling. At the time the postcode checker on Virgin's website said April. April came and went, the website said June/July. By August it was saying September-December.

Having noticed that Virgin's website was telling us that as a new customer we could have 100Mb straight away, my OH phoned them up to get the speed doubled. They were having none of it. But my OH is highly skilled with the gift of the gab, and after a solid 10 minutes of repeatedly saying they could do nothing about it, they relented! We had 100Mb within a few hours! And bizzarely it cost £1 a month less. (As per the OP, that £1 saving has long been superseeded with increased bills).

Just checked the postcode checker again, and it is now saying April this year for speed doubling.  :wall:

 

hammill's picture
Offline
Last seen: 1 week 1 day ago
Joined: 20/03/2008 - 11:46
Posts: 2460
RE: Virgin price hike (Again!)

Sorry to read that some have not had their free speed doubling, but it does exist - mine doubled a few months ago and speed checks show it is real.

hammill's picture
Offline
Last seen: 1 week 1 day ago
Joined: 20/03/2008 - 11:46
Posts: 2460
RE: Virgin price hike (Again!)

Sorry to read that some have not had their free speed doubling, but it does exist - mine doubled a few months ago and speed checks show it is real.

trj007's picture
Offline
Last seen: 1 day 13 hours ago
Joined: 17/11/2010 - 08:50
Posts: 49
RE: Virgin price hike (Again!)

If you're receiving your broadband via cable or fibre wouldn't that remove the need for a 'phone line?

chrisup's picture
Offline
Last seen: 1 day 17 hours ago
Joined: 11/12/2008 - 15:12
Posts: 199
RE: Virgin price hike (Again!)

My  broadband doubled in November and I needed a new wireless  router to get the speed hike. Its usually in high 30mbs but can go up to 50mbs and my son loves it for gaming and BBC Iplayer etc

Onkyo 905 B&W 685 Theatre & B&W ASW 610 subwoofer Panasonic DMR BWT 720

Log in or register to post comments