Sky+ HD hard drive problems
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".
My options are:
1) Replace the hard drive: how much will it cost? Can I do it myself?
2) Buy a new Sky+ HD box: I've been offered a Sky+ HD 2TB box for £185 brand new. Is this a good deal?
3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?
Thanks! How do I do a planner rebuild?
I tried these steps but didn't help:
Got it by just playing around a bit (don't know how!)! Rebuilding now.
Rebuild didn't help. 
It is very easy to replace the drive, I have replaced one of mine in the past.
Tutorial here.
Rebuild didn't help.
Rebuild won't bring back failed reordings but maybe prevent future ones? I guess u knew that. Does the info on failed recordings point to the problem?
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".
3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?
This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".
3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?
This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.
I got the 2TB box in December for £149. I tried to bargain with them on price but they wouldn't budge on price even though I've got a full subscription and HD multiroom.
Thanks all. I've seen a few ads on gumtree selling brand new 500GB boxes for £30-35. It's cheaper to buy that, than replace the hard drive.
Looks like a good option BB, but you could ring Sky and talk to them to see what they will offer you.
Exactly the same thing happened to me, and so I rang Sky and told them that my box had failed, and because of this there was no point paying for their service anymore, so I want to leave.
They offered me a new 500GB box for (I think) around £65 if I fitted it myself. I tried to get a 1TB box, but they did refuse that unless I paid around £150. I dug me heals in, and eventually got an engineer out to replace my dish and wiring, and a new 500GB box for nothing.
It's worth trying that route as long as you're prepared go the whole distance, and not back down.
Thanks BBB. I think I'll try that. Youview isn't a bad option in itself. So I can ring Sky cancellations & see what they offer.
Replace the hardrive. Its dead easy to do - just get a 1.5TB 3.5'' SATA drive.
Note that the normal HD sky boxes only support up to 1.5TB. You can install a 2TB but it will only show as 1.5
The hidden menu with rebuild and other options is reached by pressing services,0,0,1,select
BB think it would be worth calling sky,i got a 2tb box for £49,self-install.
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Tried a planner rebuild? This can sometimes cure problems with failed recordings etc.
It's worth calling CS to see. Very much pot luck as to whether you get through to an agent that can offer a 'retention deal' though (Agents are limited to how many deals they can offer in a given month)
If not the standard service call (£65) covers box replacement. It will be a 'refurb' though.
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