15 posts / 0 new
Last post
bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
Sky+ HD hard drive problems

It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed". 

My options are:

1) Replace the hard drive: how much will it cost? Can I do it myself?

2) Buy a new Sky+ HD box: I've been offered a Sky+ HD 2TB box for £185 brand new. Is this a good deal?

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

daveh75's picture
Offline
Last seen: 3 days 7 hours ago
Joined: 31/07/2008 - 18:54
Posts: 8339
RE: Sky+ HD hard drive problems

bigboss wrote:
It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed".

Tried a planner rebuild? This can sometimes cure problems with failed recordings etc.

Quote:
My options are:1) Replace the hard drive: how much will it cost? Can I do it myself
The price of an HDD. Needs to be an AV/CE rated one which use less power and produce less heat. Yes.

Quote:
2) Buy a new Sky+ HD box: I've been offered a Sky+ HD 2TB box for £185 brand new. Is this a good deal
I personally wouldn't pay that for a Sky box

Quote:
3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

It's worth calling CS to see. Very much pot luck as to whether you get through to an agent that can offer a 'retention deal' though (Agents are limited to how many deals they can offer in a given month)

If not the standard service call (£65) covers box replacement. It will be a 'refurb' though.

bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
RE: Sky+ HD hard drive problems

Thanks! How do I do a planner rebuild? 

I tried these steps but didn't help:

http://www.skyhdsolutions.com/planner-rebuild/

bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
RE: Sky+ HD hard drive problems

Got it by just playing around a bit (don't know how!)! Rebuilding now.

bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
RE: Sky+ HD hard drive problems

Rebuild didn't help.  :cry:

michael hoy's picture
Offline
Last seen: 2 days 5 hours ago
Joined: 06/10/2008 - 18:56
Posts: 1591
RE: Sky+ HD hard drive problems

It is very easy to replace the drive, I have replaced one of mine in the past.

Tutorial here.

RobinKidderminster's picture
Offline
Last seen: 1 day 6 hours ago
Joined: 27/05/2009 - 14:24
Posts: 2497
RE: Sky+ HD hard drive problems

bigboss wrote:

Rebuild didn't help.  :cry:

 

Rebuild won't bring back failed reordings but maybe prevent future ones? I guess u knew that. Does the info on failed recordings point to the problem?

Yamaha V2065. MS Mezzo 5.1 Panasonic 42. Sony BD. Garrard 86SB. WD Live TV. SkyHD.

http://www.whathifi.com/forum/home-cinema/lounge-hc-signature-update-bass-traps

 

jjbomber's picture
Offline
Last seen: 2 months 3 weeks ago
Joined: 22/12/2006 - 00:42
Posts: 796
RE: Sky+ HD hard drive problems

bigboss wrote:

It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed". 

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

 

This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.

 

mikey2008's picture
Offline
Last seen: 8 months 2 weeks ago
Joined: 24/12/2008 - 08:01
Posts: 133
RE: Sky+ HD hard drive problems

jjbomber wrote:

bigboss wrote:

It looks as if my Sky+ HD's hard drive is dying, with many of my previous recordings shown as "failed". 

3) Is there any way way Sky will replace my box for free, or for a nominal price? How much will they charge?

 

This is a weird one. On my account I can but the box for £149 witha Sky+ HD contract for 12 months. If I log on to my Mother's account, she can get exactly the same box and contract for just £49. Both are on self install.

 

 

I got the 2TB box in December for £149. I tried to bargain with them on price but they wouldn't budge on price even though I've got a full subscription and HD multiroom.

bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
RE: Sky+ HD hard drive problems

Thanks all. I've seen a few ads on gumtree selling brand new 500GB boxes for £30-35. It's cheaper to buy that, than replace the hard drive.

BIGBERNARDBRESSLAW's picture
Offline
Last seen: 6 hours 30 min ago
Joined: 20/10/2010 - 19:33
Posts: 5174
RE: Sky+ HD hard drive problems

Looks like a good option BB, but you could ring Sky and talk to them to see what they will offer you.

Exactly the same thing happened to me, and so I rang Sky and told them that my box had failed, and because of this there was no point paying for their service anymore, so I want to leave.

They offered me a new 500GB box for (I think) around £65 if I fitted it myself. I tried to get a 1TB box, but they did refuse that unless I paid around £150. I dug me heals in, and eventually got an engineer out to replace my dish and wiring, and a new 500GB box for nothing.

It's worth trying that route as long as you're prepared go the whole distance, and not back down. 

Lounge: Panasonic TX-P50GT50 / Yamaha RX-A2020 / Panasonic DMP-BDT110 / Dali Zensor 3 / Dali Zensor Vokal / Mordaunt Short MS20i Pearl Edition / Roksan Radius 5.2 / WDTV My Book Live / Seagate Expansion / Sky HD Box 

bigboss's picture
Offline
Last seen: 5 hours 57 min ago
Joined: 25/03/2009 - 21:40
Posts: 12747
RE: Sky+ HD hard drive problems

Thanks BBB. I think I'll try that. Youview isn't a bad option in itself. So I can ring Sky cancellations & see what they offer.

AnotherJoe's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 10/06/2011 - 13:50
Posts: 768
RE: Sky+ HD hard drive problems

Replace the hardrive. Its dead easy to do - just get a 1.5TB 3.5'' SATA drive.

Note that the normal HD sky boxes only support up to 1.5TB. You can install a 2TB but it will only show as 1.5

 

The hidden menu with rebuild and other options is reached by pressing services,0,0,1,select

GSB's picture
Offline
Last seen: 1 year 4 days ago
Joined: 27/03/2011 - 19:54
Posts: 1355
RE: Sky+ HD hard drive problems

BB think it would be worth calling sky,i got a 2tb box for £49,self-install.

849bagman's picture
Offline
Last seen: 5 months 3 weeks ago
Joined: 08/02/2014 - 14:24
Posts: 1
RE: Sky+ HD hard drive problems

Hello, just joined what seems a very helpful site.    I have a nw message from Sky: SKY playback and recording are not available!  Tried the disc rebuild:  Message Planner cannot be rebuilt in discless mode.  Think the disc may have failed , but no previous problems.

It is a Samsung with 1Tb drive approx 3 years old.. 

Am I looking at a disc replace ( happy to do this , it's basiclly a computer)  or a new box !!???

 

Cheers

 

Log in or register to post comments