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JASPER09's picture
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Joined: 22/01/2014 - 17:43
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RTX Wireless Adapters
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Hi, I've connected some RTX Wireless adapters to my sky box upstairs in our bedroom. It says TELEPHONE LINE - CONNECTED on the screen but when i try to do a call back it keeps saying CALL BACK FAILED. Does anyone have any advice/tips as to why this is happening as I'm trying to stop them from charging me full price for both boxes! |( >) |( |( Thanks in advance.

MrW's picture
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Joined: 24/08/2012 - 15:03
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RE: RTX Wireless Adapters

Is your box connected to your router?

If so, no need for a telephone connection anymore

Well, that's what the Sky engineer told me when he installed Sky last September for us.

 

JASPER09's picture
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Last seen: 10 months 1 day ago
Joined: 22/01/2014 - 17:43
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RE: RTX Wireless Adapters

No, the upstairs box has no internet capabilities, the problem has been resolved now, rang sky and after a couple of failed callbacks they put an exemption from callbacks on my account and refunded me the £46 they had charged me extra for the multiroom box as i told them the phone line had been in for 3 weeks and said connected on the screen, how was i supposed to know you have to do a callback?!  :twisted: >) :twisted:

JASPER09's picture
Offline
Last seen: 10 months 1 day ago
Joined: 22/01/2014 - 17:43
Posts: 10
RE: RTX Wireless Adapters

No, the upstairs box has no internet capabilities, the problem has been resolved now, rang sky and after a couple of failed callbacks they put an exemption from callbacks on my account and refunded me the £46 they had charged me extra for the multiroom box as i told them the phone line had been in for 3 weeks and said connected on the screen, how was i supposed to know you have to do a callback?!  :twisted: >) :twisted:

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