Question to daveh75 please ?
I recently paid (£49) and specifically asked for the new 2tb box from Sky.
The model I got is a dx895 - can you tell me if this is the latest up to date box please ?
I have also noted that their is a noticeable hum / buzz coming from the box (even in stanby mode) - it is not really noisy but I can hear it and it is slightly distracting. Is this normal ?
I have two older hd boxes - one Pace / one Amstrad - never had any buzzes or hums come from them.
Interestingly, the engineers that did my upgrade (to multi-room) have really cocked up the installation too. My dish is on our chimney and I had a quad lnb on it, have Sky in main room and freesat in the bedroom. Spoke to engineer in length on the morning of install with clear instructions on what I wanted as I could not be in to over see install (mother-in-law sat in for me). Explained that I wanted new box in main room and multi-room using old hd box put into kitchen - also explained that I only had a quad lnb on dish and didnt want to loose freesat in bedroom so requested for dish to have an Octo lnb installed.
When they arrived they swapped over the boxes ok and put in new cabling to the kitchen. The guy actually phoned me to say that the old dish was not suitable and that he had changed it. I got home and everything works perfectly from a multi-room perspective. However, on closer inspection I realised that they had actually not changed the lnb on the dish on my chimney and had in fact changed a neighbours dish (that admitedly runs down the boundary of the rear facing wall of our terraced house). It appears that they have put a quad lnb on this which has two feeds - one going to my kitchen and the other presumably going into the neighbours house ! They have not even bothered to go up to my dish on my roof/chimney. I am guessing this is just out of pure lazyness. I know the neighbours well and explained all this to them saying that they probably have free Sky HD if they want it through the other feed (they are Virgin subscribers anyway).
Surely any intelligent engineer would have realised that this is not my dish ? Is it down to me to tell them my exact location of my dish ? At the moment it is all fine as I have told the neighbours and they are not fussed about it all. I think they were just interested in getting the job done quickly as they had two cancellations that day and phoned me to re-arrange the installation early (plus it was a nice hot day that day).
Your thoughts please.