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Crossie's picture
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Sonos Connect tracks keep skipping
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Please help.

My Sonos Connect is wired to the ethernet and then via power lines to a WD mybooklive NAS, All files are stored as FLAC and have until today worked flawlessly. Now many tracks stop halfway through and then the next track starts - its driving me mad. All was fine, I have made no changes to my system and now it virtually unplayable. Keep getting error message saying "track is not encoded properly". I have contacted Sonos and sent diagnostic and await their help.

Has anyone else had this experience and if so have they found a cause or solution?

:cry:

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RE: Sonos Connect tracks keep skipping

Despite the message this is usually a communications issue, first thing to check/replace is any ethernet cables between the Connect and the NAS, so Connect to Powerline, Powerline to router, router to NAS, one bad cable (and it can happen, you see a lot of that on the Sonos forum) could easily cause this sort of issue. If it's not that then it may be the Powerline adapters themselves, I don't know how you restart those but it might not be a bad idea to power them off and on again or run a cable directly from the Connect to the router and see if it works then (you may need to move the connect temporarily), ideally with a cable you've confirmed to be good first, if it doesn't it's a powerline issue (bear in mind Sonos do NOT support the use of Powerline adapters, so if it's that you're on your own).

You may have a duplicate IP address, have you added/restarted anything on your network recently? General advice is to turn EVERYTHING on your network off, including any phones/mobile devices that use your wi-fi and then restart in this order, router, (any switches if you have them), powerline adapters, NAS (if you have one), Wired Sonos devices, unwired Sonos devices, everything else. Try to wait about a minute for each stage to allow IP addresses to be handed out to each device.

If it's none of that then you may be looking at a hardware failure of some kind on the Connect, the diagnostics should pick that up.

Crossie's picture
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Thanks  LHC will give your

Thanks :clap:  LHC will give your suggestions a try and report back.

visionary's picture
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RE: Thanks  LHC will give your

As the_lhc says, usually find a restart cures this. I get it periodically, once for a bad network cable, sometimes I think it's the pixies

I have a mix of FLAC, ALAC, MP3 and it can happen with any.

Another thing that caused it, for me in the past, was not drilling down all the way in the music library path.

At one time the Sonos was pointed at [NAS address]\Media but after problems like your, sonos advised me to set it as (in my case) [NAS address]\Media\music\music, i.e. to the folder where the albums were

The_Lhc's picture
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RE: Thanks  LHC will give your

visionary wrote:
Another thing that caused it, for me in the past, was not drilling down all the way in the music library path.

At one time the Sonos was pointed at [NAS address]\Media but after problems like your, sonos advised me to set it as (in my case) [NAS address]\Media\music\music, i.e. to the folder where the albums were

Doing that has actually only been possible relatively recently, it was introduced as part of the 3.7 update I think. It's not a bad idea though, if you have other folders underneath Media the index process will trawl through all of them looking for audio files, which could cause the index to take a longer time than necessary, linking directly to the Music folder will avoid that. I'm not sure why that would cause playing problems though, once indexed the players should just go straight to the file locations, but if it works for you, cool.

Crossie's picture
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RE: Sonos Connect tracks keep skipping

I have switched evrything off and rebooted everything in the house all seems well now.  Dance 4

thanks again LHC

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