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KeithT's picture
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Sony problem

When I turn my blu ray player on this has just started to appeared on the TV screen, I've unplugged everything and it still appears; 

 

"Ext memory in the EXT jack on the rear of the unit not recognised.  Check Ext memory, turn the power off, then turn on again."

 

There never has been anything in the Ext jack, whatever that is; Thoughts?

Clare Newsome's picture
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RE: Sony problem

Sounds like it's got confused, and thinks there's a USB drive attached. Which player is it?

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

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RE: Sony problem

Could be a faulty or misauthored Blu-ray disc has made the player think it has stacks of BD Live content to download, and the internal memory isn't sufficient, so it's searching for extra memory - many players have the option of adding extra memory via the USB port in this way.

A factory reset of the player may clear it, or you might want to try sticking a cheap USB thumb-drive into the USB port. A 2GB one should do it - you can pick them up for around a fiver these days.

It's all part of the 'joy' of Blu-ray and additional BD Live content and firmware upgrades being needed to play certain discs.

 

Clare Newsome's picture
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RE: Sony problem

Indeed. Just spent half hour having to firmware update and restart my Pioneer player so it could play new Blu-ray of The Magnificent Seven.... 

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

KeithT's picture
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RE: Sony problem

BDP-S363. Last disk that it played was Tinker, tailor without any problems and it's still in the draw. How do you reset it?

laserman16's picture
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RE: Sony problem

Should tell you in the user manual that came with it.

KeithT's picture
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RE: Sony problem

Ok I've gone through all the reset functions and I'm still getting the same message.

 

Next?

Return to Sony or buy a new player as it's probably as cheap as the repair!

bigboss's picture
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RE: Sony problem

Contact your dealer. If your player is less than 2 years old, they should repair it for free.

Clare Newsome's picture
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RE: Sony problem

KeithT wrote:

Ok I've gone through all the reset functions and I'm still getting the same message.

 

Next?

Return to Sony or buy a new player as it's probably as cheap as the repair!

Did you try Andrew's suggestion above re a USB drive?

Group Marketing & PR Manager, Computers Unlimited.

Brands represented include Astell&Kern, Audioengine, B&O Play, Canton, Flexson for SONOS and SONOS

TWITTER: @ClareNewsome

KeithT's picture
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RE: Sony problem

Clare, er no I haven't; good reminder. Any usb stick work?

KeithT's picture
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RE: Sony problem

Ah! I've stuck my work usb in and reset it and it now plays blurays. As I need my work usb, time to buy a new cheap one! 

 

Thanks all.

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