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Sony 370 stopped playing discs

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Ian140's picture
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Hi,

 

Up until a couple of weeks ago my Sony BDP-S370 has been faultless. Then it started getting picky on which DVDs / BDs it would play. Now it has stopped loading discs of any kind. They briefly spin up then it says no disc.

 

I've searched on the web but can't find any similar cases.  Has anyone experienced this issue?

 

Thanks,

Ian

Alantiggger's picture
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Joined: 14 Oct 2007
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RE: Sony 370 stopped playing discs

The laser is dirty maybe ?

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Bedroom: Panasonic PX70 TV and a Sony BDP-370 Blu ray Player & Kitsound Boomdock.  (quite superb for sound)

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Ian140's picture
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RE: Sony 370 stopped playing discs

Is there an easy way to clean it?

 

It's 2 years old, and I always clean discs before I put them in.

 

Thanks,

Ian

Diamond Joe's picture
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RE: Sony 370 stopped playing discs

Amazon has a large selection of lens cleaner discs, they don't cost much.

I hope that's the problem, my '363 is more selective, it plays DVDs ok, but won't recognise Blu rays at all! I really should replace it.

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RE: Sony 370 stopped playing discs
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laserman16's picture
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RE: Sony 370 stopped playing discs

My S350 stopped playing all discs as well ( after watching 2012, so perhaps the end of the world for that machine. Smile).

Cannot use a laser claening disc as it will not recognise any discs.

Had the machine apart and manually cleaned the lens but still no joy I'm afraid. Suppose the firmware could be corrupted but no way of forcing a rewrite.

Machine was 3 years old and had not been used that much really so not that impressed with it to be honest.

Replaced with a Panasonic.

laserman16's picture
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RE: Sony 370 stopped playing discs

Not a lot of good I'm afraid when the machine won't recognise discs.

bigboss's picture
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RE: Sony 370 stopped playing discs

laserman16 wrote:

Not a lot of good I'm afraid when the machine won't recognise discs.

It's still worth a try, rather than spending far more to buy a new player.

http://www.ehow.com/how_5110265_clean-blu-ray-lens.html

 

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My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router

psurquhart's picture
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RE: Sony 370 stopped playing discs

Mine stopped playing certain discs too. Still plays most though but it started to play up.

Refuses to play Watchmen, Jurrasic Park Trilogy & Prince Caspian Narnia Blu Ray (no loss to me but kids upset).

I also had to do a master reset to get it to play anything once - after trying the Jurrasic Park Trilogy.

Was after an excuse to try 3D so bought A Panasonic dmbdt (? I think thats right) 500. What a great player this is.

Sony has gone up to bedroom and I am far happier as a result.

Something is definitely wrong with it.

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chebby's picture
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RE: Sony 370 stopped playing discs

Ian140 wrote:
I always clean discs before I put them in.

Why?

So long as you store them correctly (and don't live on the edge of a desert with the windows open), there is no need.

Anyway, if you do get it open without breaking anything, clean the spindle/hub/clamp with a lightly (water not solvent) dampened cotton bud and a lint free lens cloth (anything clothy, soft, clean and lint free). Make sure it is powered off first Smile

I had to do that with an old Panasonic DVD player once (stopped accepting DVDs and made alarming noises). It worked fine afterwards and the fault never re-occurred. (The lens was clean so I didn't bother with that.)

 

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Ian140's picture
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RE: Sony 370 stopped playing discs

Richersounds have sent my player off to be fixed. Waiting to see what the damage is!

Ian140's picture
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RE: Sony 370 stopped playing discs

£40 to fix. Replaced laser assembly according to the paper work. 

 

Surprised how much I missed iPlayer in one week!

Alantiggger's picture
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RE: Sony 370 stopped playing discs

Glad you have it fixed and working again man.... yeeha !

Hope you have many, many hours of watching and listening with it again....    Cool

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Lounge :  Samsung PS51E6500, Sony BDP S790, Virgin media XL with HD Sports Channels (BT &Sky),  Yamaha RX-V673.

Tannoy Arena 5.1 with stands.(http://www.techradar.com/reviews/audio-visual/hi-fi-and-audio/hi-fi-and-av-speakers/tannoy-arena-96472/review)

Bedroom: Panasonic PX70 TV and a Sony BDP-370 Blu ray Player & Kitsound Boomdock.  (quite superb for sound)

So far  :)

 

bigboss's picture
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RE: Sony 370 stopped playing discs

Ian140 wrote:

£40 to fix. Replaced laser assembly according to the paper work. 

 

Surprised how much I missed iPlayer in one week!

Isn't it less than 2 years old? They should've fixed it for free.

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My Home Cinema  Pioneer KRP 500A, Yamaha RX-V1900, MA Radius R225HD LCR, R90HD rears, AW12 sub, Panasonic BD60, PS3, Boxee Box, Sky HD, Boxee Box, Logitech Harmony One, Logitech PS3 Adapter, Sonos ZP90

Bedroom Samsung UE32C6510, PS3 slim white, Apple TV, Sonos S5, Sonos ZP90, Audioengine 2, Oppo OPDV971H

Miscellaneous: Synology DS212J + 2 X WD Red 2TB drives, WD 1TB NAS, Sonos ZoneBridge, BT HH3 as modem & AirPort Extreme router