Bought a Denon 2500BT ............. BUT help please

Have you checked the firmware is upto date?

Maybe it needs a firmware update, it is four years old.

Open a dispute with paypal as "item not as described / faulty". Before that, make sure you update the firmware & check again. But this appears to be a problem with the player itself.

Personally, I'm never in favour of buying used blu ray players. How much did you pay for it?

Hi  Nads , Simonlewis and bigboss,

Yes i have tried a firmware update hasnt  worked, thing is it can play dvds and cds, and it has loaded up thor once and iron man. But flip a coin or stop open tray try again then they wont.

I paid just over £200 for it big boss i have opened a case on ebay but seller is sayin it worked perfectly for them. And beacause it loaded up disc twice the seller states "I am sorry that after a time of perfect operation that it will not function correctly, and I have attempted to suggest possible reasons for it, but as it had no faults previously I am at a loss."

What do you mean by "the first two blu ray discs loaded up with a struggle"? I would just maintain that the player does not work as described, & not create confuson by saying that the first 2 discs worked. Are all the blu ray discs brand new? Open a dispute with paypal as well, assuming you paid via paypal.

I fail to understand why you paid £200 for a 4-year old used player when you can buy a brilliant brand new player for the money & save yourself of all this hassle.

Hi bigboss,

It took an age to load the discs but i know that this denon does this, however it was very much fingers crossed hoping they would load with out disc error or stopping.

I know im kicking myself now believe me, I just wanted a high end blu ray player with great sound and picture, possibly looking at marantz 7006 or cambridge audio 751.

Could you name any others?

Check this: http://pages.ebay.co.uk/safetycentre/rights.html

The Sale of Goods Act applies to both new and used items. It's worth bearing in mind that second-hand goods are likely to be judged less rigorously new goods. For example, it's not reasonable to expect that used goods will be of the same quality as new goods. In any event, sellers of second hand goods remain under an obligation to ensure that the goods are as described.

First of all, Denon 2500BT is only a transport. It does not decode audio. So "great sound" is irrelevant here. Secondly, I did not find any difference in blu ray picture quality when I demoed the Denon 2500BT, PS3 & Panasonic BD60. There was a difference in DVD upscaling though.

What's the rest of your system like?

What do you mean when you say "firmware update hasn't worked"?

Mention "Sale of Goods Act" in your reply to the seller (tell him / her that you're rejecting it under Sale of Goods Act) & also to Ebay and PayPal. Email the above link to the seller as well.

Hi bigboss,

Cheers for that link i think ill be copy and pasting a bit off that in the resolution centre.

My system is Samsung 46 tv lcd C750 calibrated, Yamaha rx v671 with quad q7000's surround speakers and Audioquest forest HDMI's

To be honest, you don't really have to spend a lot on a blu ray player. I would strongly recommend you to demo the players in question forst. Your home cinema system is very good, but I don't think it will be able to bring out the subtle differences in sonic performance between the likes of Denon 2012UD, Marantz 7006 & Oppo 95.

Look at Panasonic DMP-BDT320 or DMP-BDT500 or Pioneer LX55 which is closer to your budget (especially the first one). You won't be disappointed by it.

If this was a private seller the Sale of Goods Act does not provide any implied term as to satisfactory quality. 

If the seller has described the player as "immaculate condition", then the quality is clearly unsatisfactory.

But that's nothing to do with the Sale of Goods Act, if it was a private seller. It's simply a term of the contract that the player is in 'immaculate condition' if that is how it's described. If it in fact is not in such condition it is a breach of contract. However, now the seller has been given some ammunition to argue that any fault developed after the player had been delivered, it is going to be difficult to get them to accept any breach. 

Even if it's a private seller, Sale of Goods Act applies, as stated in the link. But yes, I agree that the seller has a point to argue. Depends on how eBay & PayPal look at it.