A Hard lesson to learn about Airplay
Just so you guys know and don't end up in the situation as me. This is the stuff that no one mentions and does not want to publish or admit.
I bought only a few weeks ago a Pioneer VSX-1021 amplifer specifically because it had airplay and some of the other features seemed quite cool. I should also mention I have BT Infinity broadband with a BT HomeHub 2 Type 'B'.
However I ran into a problem using Apple Airplay. When I first powered on the amp it would work fine. I could use my iPad or iPhone to play music stored on either device which I thought was a really cool feature. Then the porblems started! After about 5-30 use it would stop playing and then the airplay icon would disppear.
Therefore I called Pioneer for support thier response was it should just work. But try connecting a laptop via ethernet to the router and the amp to the router so they all have a hardwired connection. I was using Win 7 running iTunes and I disabled wifi on the router. I still had the problem. I phoned pioneer back and they said either the fault lies with the amp or the router.
I took the amp back to the retailer and they tested airplay for 3 days without any problems. The only difference was they were using a draytek router.
Went back to Pioneer they did not want to know and they said it is either Apple or BT's fault.
I did some research and found that other people were complaining on the BT forums and Apple forums that Airplay was incompatible with BT routers.
I contacted BT and they were really poor and suggest it's Apple's fault.
I went back to Pioneer and I said they need to let customers know about this but again they were not interested. Really poor customer service.
I then went to Apple retail shop who said they were going to swap my phone even though I said I had a problem with my iPad and Windows Laptop. They suggested I contact Apple Care which is chargable. I said I thought that was a bit unfair as it is Apple's technology that does not work and that other customers would get the same issue. Tried Apple care anyway but they said it was the fault of the router, I suggested that perhaps they should work with BT.
Anyway to cut a long story short all 3 providers were really unhelpful and all had extremely poor customer service.
The only solution I found was to spend £120 on a netgear router. Belkin routers apparently have airplay issue as well. I should not have had to do this! I am going to seek some form of compensaton from Pioneer as they are the manfacturer.
Note this also affects Denon and Marantz. All these companies need to work together to come up with a solution.
So if you expect airplay to work first time make sure it's compatible with your router.
I think there needs to be a note in the magazine and perhaps What Hifi could take this up the various manufactures and point this out to potential customers, especially when spending £600 and it does not work. Remember half of all uk broadban customers are on BT. As airplay becomes more popular this will become a bigger issue.
I would have got the money back on my amp but as it's not technically faulty from a retail point of view I can't.