Bose In Ear Headphones
I bought a pair of Bose In Ear headphones in 2007. Great sound for earphones however every 6 months I had to keep on going back to the Bose Store in London to replace them due to the breakdown of the wire at the jack point. So far this is the 5th time I had to go back to the store but as I bought the original product over 2 years ago they refused to replace them. After being spoken quite rudely by the Bose Sales Assitant I contacted Trading Standards to see what my rights were as I felt having to replace my earphones over and over again was totally unacceptable.
Trading Standards said I should send Bose Customer Services a recorded letter explaining my problem and refer to the 'Sale of Goods Act'. Bose replied back appologising for my problems and that they would send me a jiffy bag so there technical department could look at them as they consider me as a loyal customer. Having sent the headphones next day delivery (17th December) I contacted them today (21st Jan 2010) to see what the current situation was as I hadnt heard or recieved anything from them. They confirmed the problem which was a break down of the wire but as the original product was bought over 2 years ago all they could offer me was me to buy a new pair at £50 not the full price of £79.99.
Having spoken to quite a few people who have or own a pair of these earphones it appears I am not alone with the same fault. Does anyone have any advice what I could do next?