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WHF subscription renewal

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bigboss's picture
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Joined: 25 Mar 2009
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I was surprised to find that my subscription was renewed few weeks ago (money taken out of my account) without sending me any letter advising of the renewal. I therefore couldn't take advantage of the free gift. Can anything be done?

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Andrew Everard's picture
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Re: WHF subscription renewal


On a Sunday morning it's a bit difficult to answer the question. I'd suggest you call or email our subscriptions department tomorrow, and check with them.


0845 777 813 or Whathifi@servicehelpline.co.uk 


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The_Lhc's picture
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Re: WHF subscription renewal

I took my subscription out well before the last Bristol show (may even have been the one before) and I've never had any communication to say it's being renewed and the magazines are still coming. I haven't checked but I assume I'm still paying for them...

BenLaw's picture
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Re: WHF subscription renewal

I'm in the same position as the_lhc. I thought (maybe wrongly) that the subscription continued until I cancelled it, albeit with a minimum of 12 months? Am I in fact entitled to a free gift every year??

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The_Lhc's picture
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Re: WHF subscription renewal
BenLaw:
I'm in the same position as the_lhc. I thought (maybe wrongly) that the subscription continued until I cancelled it, albeit with a minimum of 12 months?



Well that appears to be the situation.

Am I in fact entitled to a free gift every year??



I wouldn't have thought so, unless you cancel and renew every year. I can't even remember when my renewal date is, not that I'm particularly worried mind.
gel
gel's picture
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Re: WHF subscription renewal

I'm on a 6 month rolling contract at present Smile

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Andrew Everard's picture
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Re: WHF subscription renewal

Yes, if you pay by some kind of direct debit, the subscription will automatically renew unless our subscriptions team is informed you wish to do otherwise.

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bluebrazil's picture
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Re: WHF subscription renewal

i have always got a letter from haymarket when mines been renewed, every 6 months i think.

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BenLaw's picture
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Re: WHF subscription renewal
Andrew Everard:
Yes, if you pay by some kind of direct debit, the subscription will automatically renew unless our subscriptions team is informed you wish to do otherwise.



That'd be the one, thanks Andrew Smile
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The_Lhc's picture
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Re: WHF subscription renewal
bluebrazil:
i have always got a letter from haymarket when mines been renewed, every 6 months i think.



Interesting, I don't think I've ever had a letter, unless they come with the mags and I've been chucking them without checking.
Andrew Everard's picture
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Re: WHF subscription renewal
the_lhc:
Interesting, I don't think I've ever had a letter, unless they come with the mags and I've been chucking them without checking.

Moral: check before you chuck.

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The_Lhc's picture
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Re: WHF subscription renewal

most of the time it's just the magazine in the plastic bag, so you'd think I'd notice a letter in there as well, but...

bluebrazil's picture
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Re: WHF subscription renewal

its always been a seperate letter informing me of the date and amount of the direct debit payment along with deals on other titles

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