FREE Chord HDMI Active (1.5m)

I've passed this on to Angelina, our Brand Manager...

Thank you Andrew

I've not seen anything either.  Subscribed on 20th August but I understand it can take up to 35 days for any free gift to arrive.  I spoke to the subscriptions team last Friday and hopefully something may be on it's way this week.

Hopefully postal strike is at fault 

I recieved my parcel last thursday, recieved a chord supersheild mains cable instead. I promptly sent this email in the hope that there was a correctable error, but i have yet to recieve a reply from Haymarket serviceline.

 Dear Sir/Madam



I subscribed to What Hi-Fi and recieved the confirmation on the 15th
August, as this email shows. I subscribed as soon as i received the
September issue to ensure I recieved the gift before it ran out. Today
I have recieved this gift and although the code above Name/address
ladel shows 1.5ACTIVE my package contained a 1m Chord Superscreen Mains
cable. I am not sure what happened. I am a user of the What Hi-Fi
forums and on the 2nd September Clare Newsome is Editor-in-Chief of
What Hi-fi? Sound and Vision said you still had 174 of the cables left
in stock. See link for what she stated -
http://community.whathifi.com/forums/post/299642.aspx . Do you know
what went wrong please? Is there a way which this can be resurected?



Thankyou

Mr Young

(this email was sent with an attached copy of my subscription confirmation email.)

Not pleased........ 

I subscribed on the 24th August and have not received anything as yet.

I thought a minimum of 28 days to get the cable with an addition 7-10 days delay due to the postal strike

Hope it comes soon i have a shiny new 1910 and I want to see what difference the cable will make! 

Yeah I think my sub letter said 28 days. I can't remember when I subscribed, just before the current issue came out I think.

It's 35 days, according to subs. I'm chasing this, but it seems postal strikes have played a big part. Will pursue with vigour!

Thank you Clare!!  

Clare Newsome:

It's 35 days, according to subs. I'm chasing this, but it seems postal strikes have played a big part. Will pursue with vigour!

Hi Clare,

Have you any idea why I recieved the wrong cable?

Thanks

James

No, but i'll investigate....

Thank you Clare big help!

Clare Newsome:

No, but i'll investigate....

Still no reply from haymarket, this isn't what you'd expect from customer services in this economic climate where keeping customers is vital.... Have you had any luck Clare? If you can get anywhere with this I'd be over the moon. Thank you

Also my WHAT HIFI - SOUND AND VISION Account number is WHIF016117

I can only apologise on behalf of our external subscriptions agency, who really should have got back to you by now.

I escalated this thread within Haymarket, but our subscriptions manager is out until tomorrow.

Incredibly frustrating all round, i'm afraid- and certainly the last thing we want as a mag!

I'll see if there's anyone else who can help in our circ team.

Hi All, I also subscribed via the phone and they confirmed that they had stock and i would get the cable in 35 days, all I have received so far is the confirmation letter, for now I'd be happy if the Mag turned up. Guessing it's the good old postal system at its best. >>

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Hoping I get the Mag and the Chord Active cable soon. >>

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