Clare - Chord HDMI Cable and Subscription
Hi Clare. I subscribed to the mag in Feb, taking advantage of the free Chord HDMI cable offer. Fanatasic value! However, I was disappointed when my first issue of the mag (March) did not arrive with the cable. When should I expect it? I have been sent a £40 wine voucher for some reason. I hope that Haymarket are not providing this as a substitute!!! If they are, they haven't told me so and I'm not a big wine drinker.
I'll get our subs guy, Mark, along tomorrow to offer more insight, but looking at that Feb-issue subs advert, it does say to allow 35 days for delivery of your cable....
I subscribed on the 30th october & have been fobbed of with silly excuses as to why the lead has not arrived.Then last week a set of sennheiser headphones arrived in the post.I dare say they are very good but are of absolutely no use to me. So I phoned the subscription people & spoke to an unhelpfull rude lady, who told me the headphones where a substitute gift which they reserved the right to offer. When I pointed out that they should also of given me the choice of a refund or 9 free issues she became stroppy.
Needless to say I will be canceling my subscription.
I subscribed to the mag in Feb, taking advantage of the free Chord HDMI cable offer. Fanatasic value! However, I was disappointed when my first issue of the mag (March) did not arrive with the cable. When should I expect it? I have been sent a £40 wine voucher for some reason. I hope that Haymarket are not providing this as a substitute!!! If they are, they haven't told me so and I'm not a big wine drinker.
I'll have it if you don't want it.
)
Does anyone know what the current free gift is?
Shona
Grado iGrado headphones
Nothing to get excited about!
But would cost £35... wonder if they're better portables than my PX100s...
Any news on this Clare? I'm also waiting for my Chord cable.
Thanks Clare. I received the cable yesterday.
Dear PJPro
As stated in the advert we ask you to allow 35 days for delivery of your gift and first issue. There is stock of the HDMI cable availaible so you will receive your cable shortly.
If you have any future queries then please contact our Customer Services Team who will be able to to access your account details. They can be reached in the following ways: by e-mailing whathifi.subs@quadrantsubs.com or by calling 08456 777 813
I hope you continue to enjoy receving every issue of What Hi-Fi? Sound and Vision delivered directly to your door
With Best Wishes
Mark
Errrrr...............thanks very much.
I was just checking.
I look forward to receiving it.
The cable arrived on saturday, while I was at Bristol asking Clare when she thought it would arrive. Turned out to be 1.5m rather than the 1m I was expecting, but grateful to get it away. Thanks.
50 percent extra free 
!
Glad you got it sorted, and good to meet you at the Show.
Hi Clare,
I hope you can help with this free Chord HDMI saga...I too am waiting for one to be delivered after starting a subscription about 2 months ago. After the first call (4 weeks ago) was told I was not put on the list, another four weeks later ( Wednesday 12th March) called the susbscription number in the magazine and was told I would get a call back that day from "Dan" as he was looking into it - again no call back. Today I called and spoke to a "Joanne/Joanna" who told me I would get a call from Dan in 10 minutes. An hour later no call so I called back and got the most unhelpful asistant I have ever spoken too (he said his name was "Tim"). He basically lied to me and told me what I wanted to hear to get rid of me (that there was a back order and my name was on the list and it would be delivered in a week). Believing I was not being told the truth I called back a few minutes later and spoke to someone who told me I was not on the (archive) list and that there was no way to get the cable now.
I would appreciate some help on this matter. This is no way to treat customers. If you are advertising something you should keep to your word. I have been offered a few months free however I would be grateful for the cable I was told I would receive!!!
Any help would be great.
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And me!! I subscribed on 10th Jan I've had the March Issue, but still no sign of the cable.