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Slim1066's picture
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Joined: 29/07/2013 - 15:17
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RE: SUPERFI-APPALLING CUSTOMER SERVICE

I myself have had bad dealings with superfi and their staff. What a shabby pile of useless excrement their staff are. Speakers were left in shop for two weeks before being sent to mission. They promise to call you back to let you know what’s happening. In the two whole months of me phoning the Birmingham store i have had not one phone call back don’t even think they have a outgoing phone line. I have spoken to several different members of staff who couldn’t tell me what was happening as no one puts any details on the system and the person you had spoke to before is on holiday. The staff here must have more holidays than teachers. I was told two weeks ago that my speakers will be ready to pick up in seven to ten days Again i have spoken to another member of staff who threatened to phone me back still waiting for a call. Phoned a help line to complain about the lack of service and again was told that someone will call me back. BREAKING NEWS just had a call from superfi can’t believe it they must have used the phone box around the corner, my speakers will be ready for collection on the 2/8/13 and they will give me a call. Not that i am expecting a call on that date as i have had one call in two months after all the times they said they would call back. DO YOURSELF A FAVOUR BUY ELSEWHERE AND SAVE THE HASSLE. I hope i don’t have any more problems with the speakers just so i don’t have to go through this, think i would rather throw them in the skip than go back to this store and there useless staff.

 

gel's picture
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Joined: 22/11/2008 - 19:22
Posts: 13909
RE: SUPERFI-APPALLING CUSTOMER SERVICE

Slim1066 wrote:

I myself have had bad dealings with superfi and their staff. What a shabby pile of useless excrement their staff are. Speakers were left in shop for two weeks before being sent to mission. They promise to call you back to let you know what’s happening. In the two whole months of me phoning the Birmingham store i have had not one phone call back don’t even think they have a outgoing phone line. I have spoken to several different members of staff who couldn’t tell me what was happening as no one puts any details on the system and the person you had spoke to before is on holiday. The staff here must have more holidays than teachers. I was told two weeks ago that my speakers will be ready to pick up in seven to ten days Again i have spoken to another member of staff who threatened to phone me back still waiting for a call. Phoned a help line to complain about the lack of service and again was told that someone will call me back. BREAKING NEWS just had a call from superfi can’t believe it they must have used the phone box around the corner, my speakers will be ready for collection on the 2/8/13 and they will give me a call. Not that i am expecting a call on that date as i have had one call in two months after all the times they said they would call back. DO YOURSELF A FAVOUR BUY ELSEWHERE AND SAVE THE HASSLE. I hope i don’t have any more problems with the speakers just so i don’t have to go through this, think i would rather throw them in the skip than go back to this store and there useless staff.

 

 

Not good!   Smile

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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Joined: 13/02/2014 - 12:58
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RE: SUPERFI-APPALLING CUSTOMER SERVICE

I have also experienced really bad customer service from Superfi.

 

I bought a HUMAX DTRT1010/1TB via another on-line retailer, thought it was so good I wanted another, they were out of stock, so I searched the web & found "Superfi", never heard of them before but they had listed what I wanted.

 

So I clicked, added to basket, checked out, paid via paypal - Job done with free next day delivery, happy days!

 

Instant response from paypal stating the money had left my account. I refreshed my emails, clicked send/receive several times...nothing from Superfi, ok, bit worrying, but ok.

 

The nextday, the delivery day, I still hadnt received any email or any response from Superfi, so I called them.

 

First I tried their 0800 number (fabulous a company with a free phone number). Recorded message stated there was no one available to take my call & duly cut me off. That was option 2 on their list, so thought I'd try option 1 their sales line......nope, silly me, after trying several times on every available option & constantly getting cut off...I slowly started to panic, I'd paid this company I've never heard of before a few hundred quid of my hard earned cash & now I could find anyone who cared enough to answer the telephone.

 

I telephoned their Nottingham store to ask if they were still in business, apparently they were, and the very helpful chap gave me another number to call, not all bad...could have just been me!

 

I called the other number. The chap stated no I wouldnt have received any emails the item is out of stock, apparently I should have checked THEIR stock levels before placing the order...strange! I placed the order, they took my money, the deal was that they would deliver the next day for free....its the next day & they're telling me its not going to be delivered.

 

I asked to speak to his supervisor & was told "oh he'll only tell you...." thanks but I'll have a chat with him anyway if thats ok with you. I did & was told that as I'd paid them via paypal and the item was out of stock, they'd email me when it was in stock & notify me of the delivery day then. He couldnt understand why I was getting annoyed.

 

Explain please why I've placed my order, paid my hard earned & you've not even sent me an acknowledgment email as a courtessay? Explain why your system took the order & didnt tell me that you were out of stock? Explain why I should check your stock levels? Explain what your company pays you for...what exactly do you do?

 

Customer service manager is poorly trained & dosent understand customer service, offered to pop round with a customer return product to replace the one I'd ordered and refund £5.....Nah, thanks, but...I ordered new & kind of thats what I'd like.

 

I'll wait the week for you to get it back into stock, and spend the day I wrote off to wait in for the delivery publishing my experience with your company on-line, if thats ok with you? After all, you've got my money, you agreed to supply a product via next day delivery and have entered into a contract as such, and you're now in breach of contract.

Would I spend anymore money with this company, no thanks. Customer service just isnt there in relation to their on-line sales, retail sales staff are of course a different breed and do actually give a damn, which is unfortunate as sorry guys, but its now a company thing for me, I'll avoid you all. Sorry.

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Joined: 06/12/2010 - 13:54
Posts: 62
RE: SUPERFI-APPALLING CUSTOMER SERVICE

Someone (?) went to the trouble of digging this one up for some reason.  :shame:

 

Gel got sorted with a well nice panasonic tv after being slagged off for having a "poverty spec panny".(I don't know where he got his panasonic VT-65 :wave: upgrade btw)

Just because he asked a debating question?? 

We all know what the OP meant but we all don't think like that surely?- Sounds like a nasty piece of work TBH.

From what i've read here if i was the MD of Superfi i would have told him he was Barred from every outlet.

Theres enough weirdos out there without them knowing where anybody lives.

 

bigboss's picture
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RE: SUPERFI-APPALLING CUSTOMER SERVICE

The poster would have found the thread on Google. The OP has been banned, so no point in discussing about him.

Hope superfi sorts the issue out asap. They're usually very good.

gel's picture
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Joined: 22/11/2008 - 19:22
Posts: 13909
RE: SUPERFI-APPALLING CUSTOMER SERVICE

johnjay wrote:

Someone (?) went to the trouble of digging this one up for some reason.  :shame:

 

Gel got sorted with a well nice panasonic tv after being slagged off for having a "poverty spec panny".(I don't know where he got his panasonic VT-65 :wave: upgrade btw)

Just because he asked a debating question?? 

We all know what the OP meant but we all don't think like that surely?- Sounds like a nasty piece of work TBH.

From what i've read here if i was the MD of Superfi i would have told him he was Barred from every outlet.

Theres enough weirdos out there without them knowing where anybody lives.

 

 

Hi JohnJay, how's it going mate?   Smile

 

Got the TV from JohnLewis and it is indeed the flagship, and it only cost me £220 more!   :cheer:  My GT50 went wrong and I upgraded - proper happy!   :grin:

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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Joined: 06/12/2010 - 13:54
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RE: SUPERFI-APPALLING CUSTOMER SERVICE

Good for you mate... The Pana will keep you going until way after 4k gets a proper base. Did you sell your Oppo? Smile 

bigboss's picture
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RE: SUPERFI-APPALLING CUSTOMER SERVICE

johnjay wrote:

Did you sell your Oppo? Smile 

Yes he did  :doh:

gel's picture
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Joined: 22/11/2008 - 19:22
Posts: 13909
RE: SUPERFI-APPALLING CUSTOMER SERVICE

Yep, I needed some money so the Oppo went.  My Pioneer still works well but probably just prefer the Oppo.

Home cinema system: LG 55EA980W OLED TV,  Pioneer Bdp-lx71, Pioneer Vsx-lx70, B&W FPM Series, B&W PV1.

Gadgets: iPad 2 and iPhone 4s. Dab radio: Roberts Dreamtime.

 

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