I've had three sets of Klipsch 'in ear' earphones and they are very good. However, I recently returned a set of X7i's as one of the ear pieces had stopped working, they were only 8 months old. I couldn't find the receipt so they rejected repair or replacement immediately. What really annoyed me was that right from the get go Customer Services had the attitude of not wanting to help, any responsibility for their product was rejected immediately. What I don't get is that I returned Klipsch earphones to Klipsch! It's not as though I was returning SONY earphones to Klipsch, they manufactured them, they were Klipsch earphones! They cost £169.00 and at this price I expect them to work for more than 8 months and appropriate after sales service.
Customer Services went on to say that they would return the earphones to me and I could try and get them re-wired somewhere else, only a company that doesn't care would send me somewhere else to get their product repaired? I neither have the time or inclination to find someone who may be able to 're-wire' a pair of Klipsch earphones. I told them that if they weren't prepared to repair or replace them that they should not return them as they are of no use to me, they should throw them away - without hesitation, THEY DID!
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